assistant store manager - Lansing, IL at Starbucks

Lansing, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coaching, Inventory Management, Cash Management, Scheduling, Hiring, Onboarding, Performance Management, Communication, Empathy, Interpersonal Skills, Problem Solving, Team Leadership, Safety Management, Operational Management, Time Management

Industry

Retail

Description

Model behaviors for elevating the Coffeehouse experience and coach customer service standards and green apron service expectation. Identify and respectfully address customer and partner issues with professionalism and empathy, including by directing partners, by adjusting partner concerns, and participating in corrective action decisions and conversations where necessary. Recognize and celebrate partners. Recommend and provide ongoing coaching to partners in the store and ensure expectations and instructions are followed. Review Store Action Plan with store manager and assist in execution. Assess health of overall inventory system and check and adjust orders, as necessary. Address potential risks to store safety, health, and operations, and address issues identified. Analyze your cash management reporting and take action as necessary. Strategically forecast, manage, and schedule hours in your store. Participate in the hiring, onboarding, and performance management of partners. Review store communications and cascade as appropriate. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. You will also have access to backup care and DACA reimbursement. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. The Assistant Store Manager role is overtime eligible, but overtime hours are not guaranteed. * All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Delivers Excellence to Customers Puts customers first and works to high quality standards Performs repetitive tasks Considers financial impact Listens attentively, demonstrates empathy, shows courtesy Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations. Ability to manage store operations, including multiple situations in a fast-paced environment. Ability to manage resources to ensure that established service levels are always achieved during shift. Ability to use discretion in providing direction to others. Strong interpersonal skills 1 year of customer service and retail experience. 1 year of experience in directing the work of others. Lifting: Ability to lift up to 40 lbs. Bending, Kneeling, and Stooping: Frequent movements required for store tasks. Standing/Walking: Must be able to stand or walk for extended periods (up to 90% of the time). Reaching and Handling: Required to perform precision work with hands, such as operating bar equipment. Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.

Responsibilities

The Assistant Store Manager is responsible for enhancing the Coffeehouse experience by coaching customer service standards and addressing partner and customer issues. They will also manage inventory, cash reporting, and assist in hiring and performance management.