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Assistant Store Manager at M&S Opticians
Burtonwood and Westbrook, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Team Management, Optical Retail, Sales Performance, Customer Service, Financial Management, KPI Management, Business Development, Communication, Interpersonal Skills, Performance Reviews, Staff Training

Industry

Retail

Description
About the Role As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success. Key Responsibilities Be able to deputise in the absence of the Opticians Manager Lead, motivate, and manage a team on a daily basis Drive sales performance while maintaining excellent customer service standards Promote M&S Opticians throughout the store to increase awareness and appointments Conduct training and performance reviews for sales advisors Ensure a seamless and professional customer journey, addressing enquiries and concerns Manage store KPIs, ensuring profitability and business growth Drive brand awareness through in-store marketing activities Assist or carry out any additional tasks as required About You You are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness, and passion for customer care make you a valuable asset to the team. Key Requirements Proven experience in an optical retail role, preferably as a supervisor or team leader Strong leadership and team management skills Professional and customer focused approach to customer service Excellent communication and interpersonal abilities Understanding of practice operations, industry regulations, and business development
Responsibilities
Oversee daily operations of the Optical and Hearing business to ensure smooth functioning and exceptional customer care. Lead and motivate the team to drive sales performance, manage KPIs, and increase brand awareness through in-store marketing.