JOIN OUR SWEET TEAM AS AN ASSISTANT STORE MANAGER AT TIFF’S TREATS!

Are you ready to elevate your career with a company that values warmth, appreciation, and community? At Tiff’s Treats, we don’t just bake cookies—we create moments of joy and connection. We’re looking for passionate, dynamic leaders to join our team as Assistant Store Managers (ASMs) and help us spread the warmth even further.

SWEET PERKS

• Cookies on Us – Enjoy up to six dozen free cookies per week
• Paid Time Off – Recharge, relax, and enjoy well-deserved time off!
• Comprehensive Benefits – Generous contributions toward medical and dental insurance for eligible employees and their families
• Retirement Savings – 401(k) program with company matching after just six months
• Support When You Need It – Access to our Employee Assistance Program
• Career Growth – We love promoting from within—some of our original team members from 1999 are now executives!
  Job Description - Assistant Store Manager
  Location: Midtown, Atlanta - 848 Spring Street NW, Ste B, Atlanta, GA 30308
  Position Type: Full-Time, Exempt, Salaried
  The Assistant Store Manager (ASM) plays a vital role in ensuring smooth store operations, team development, and exceptional customer experiences. As a key leader, the ASM is responsible for guiding and mentoring On-Duty Managers (ODMs), Drivers, and Kitchen staff while executing daily objectives that align with Tiff’s Treats’ operational and service goals.
  ASMs collaborate closely with Store Managers (SMs), District Managers (DMs), and other leaders across the district to foster teamwork, optimize store performance, and uphold company values. In this role, you will help create a positive, high-energy work environment while ensuring every guest enjoys a memorable “warm cookie moment.”

QUALIFICATIONS:

• 1-3 years of leadership experience in food-service, hospitality, or retail.
• Proven track record of driving sales and excellence.
• Strong customer service skills in a fast-paced environment.
• Flexible availability and outstanding punctuality.
• Ability to stay composed during high-volume periods.
• Self-motivated with a positive, can-do attitude.
• Excellent communication and problem-solving skills.
• Ability to learn quickly and handle complex situations.

PHYSICAL REQUIREMENTS:

• Must be able to lift, carry, and grasp up to 50 lbs
• Constant standing and/or walking with limited breaks, often in and out of extreme heat, cold, rain, etc.
• Must be able to ascend/descend stairs while carrying up to 50 lbs
• Occasional stooping, lifting, pushing, pulling, kneeling, etc. up to 50 lbs
• Ability to occasionally bend, twist, and reach items up to 50 lbs
• Repetitive motion of the wrists/arms/hands.
• Must be able to manage multiple tasks effectively and safely as lone worker in the store
• Ability to execute all required cleaning procedures for a commercial kitchen environment
• Ability to take visual and audible cues, and willing to follow written & verbal instructions in a loud & busy kitchen environment
• Ability to clearly hear and speak over the telephone
• Performing computer work in a stationary position for extended periods

KEY RESPONSIBILITIES:

• Leadership & Development: Mentor and develop a team of On-Duty Managers, Drivers, and Kitchen staff.
• Operational Excellence: Oversee store operations, including managing staff, assisting customers, and maintaining a clean and organized store.
• Customer Service: Ensure every customer interaction is positive and memorable.
• Collaboration: Work closely with Store Managers, District Managers, and other ASMs to align on goals and strategies.
• Inventory Management: Proactively stock supplies and manage inventory to ensure smooth operations.
• Efficiency & Accuracy: Execute systems and procedures with integrity and completeness.

DAILY DUTIES:

• Manage a team of 5-10 employees.
• Resolve customer complaints with a positive attitude.
• Provide on-the-job training for new employees.
• Supervise the preparation, sales, and service of our products.
• Route deliveries and optimize delivery business.
• Complete closing procedures and daily paperwork.
• Maintain a positive work environment.