WHO ARE WE?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 16 stores across Canada to-date and more to come!
We are looking for enthusiastic applicants to join our team as an Assistant Store Manager (Operations) for our new store opening at Southgate Centre!

Customer Experience

• Provide clear instructions and guidance to associates to maintain consistency in service.
• Address customer inquiries and complaints promptly and professionally, striving for positive resolutions that build loyalty

As an Assistant Store Manager (Operations), you will be overseeing the stockroom and retail operations to ensure the seamless functioning of the store. Including but not limited to…

Stockroom & Inventory Management

• Oversee stockroom organization to ensure accurate inventory levels, efficient storage, and maximum space utilization.
• Monitor replenishment processes to maintain optimal stock levels, prevent stockouts, and minimize shrink through proactive loss prevention.
• Conduct regular stock counts and audits to ensure data accuracy and quickly resolve discrepancies.

Retail Operations

• Supervise daily store activities and staff performance to ensure smooth, efficient operations that drive sales.
• Ensure staff adherence to standard operating procedures and company policies, maintaining compliance across all functions.
• Support the execution of store promotions, pricing updates, and uphold visual merchandising standards to enhance the customer experience.
• Track daily sales reports and operational KPIs to identify opportunities for improvement and optimize store performance.

Team Leadership & Development

• Lead, train, and motivate the operations team to achieve and exceed performance objectives.
• Create and manage team schedules to ensure proper coverage during peak periods.
• Provide constructive performance feedback, address challenges effectively, and foster a positive, supportive work environment.
• Assist in recruitment, onboarding, and continuous training of new team members.
• Lead by example in delivering outstanding customer service and best practices.

Communication & Collaboration

• Act as the key liaison between the store and head office, ensuring alignment on operational processes and business objectives.
• Communicate company updates, initiatives, and upcoming promotions clearly to the team, ensuring full understanding and execution.
• Share store-level challenges, feedback, and insights with relevant departments at head office.
• Support the rollout of company-wide initiatives, including new systems, policies, and marketing strategies.

Customer Experience

• Provide clear instructions and guidance to associates to maintain consistency in service.
• Address customer inquiries and complaints promptly and professionally, striving for positive resolutions that build loyalty.

Health & Safety Compliance

• Maintain a safe and organized workplace by adhering to all health and safety regulations.
• Conduct regular safety training sessions to ensure all staff are informed and compliant.
• Support schedule management to maintain adequate staffing while prioritizing safety and operational flow.

Leadership Coverage

• Serve as the primary point of contact in the Store Manager’s absence, ensuring all operations continue to meet company standards.