Full job description

Role: Assistant Manager

Salary: £28,980 per Annum

Role Type: Permanent

Shift Pattern: Weekly alternating shifts:

• 7:45am–4:15pm
• 
  
• 9:45am–6:15pm
• 
  

Weekend Requirement: 1 weekend per month

• Saturday: 7:45am–4:15pm
• 
  
• Sunday: 9:15am–4:15pm
• 
  

We are currently recruiting on behalf of a storage company for an Assistant Manager to join their busy and friendly team based in High Wycombe.

This is a great opportunity for someone who enjoys working with people, is hands-on and wants to build their experience in a management role while providing great customer service.

Responsibilities:

• Speaking to customers both over the phone and face-to-face, providing excellent customer service.
• 
  
• Upselling add-ons and extras to existing customers, including packaging materials and additional storage space.
• 
  
• Supporting the manager with smooth day to day running of the site
• 
  
• Ensuring communal areas are kept tidy, clean and presentable for customers.
• 
  
• Assisting with the opening and closing of the site.
• 
  
• Processing new customer bookings, payments and account changes.
• 
  
• Conducting site tours and explaining storage options and services to prospective customers.
• 
  
• Maintaining accurate customer records and completing relevant admin duties.
• 
  
• Building strong relationships with customers and encouraging repeat business.
• 
  
• Providing general support to the Manager and wider team as required.
• 
  
• Half yearly bonus when targets and KPI's are met.
• 
  

About you:

• Customer-focused with excellent communication skills.
• 
  
• Confident with upselling and identifying sales opportunities.
• 
  
• Organised and able to manage multiple tasks.
• 
  
• Reliable, professional and well presented.
• 
  
• Comfortable working as part of a team while also using your own initiative.
• 
  
• Flexible to work the required shift pattern and one weekend per month.
• 
  
• If you’re friendly, professional and confident when dealing with customers, or have previous experience in customer service, sales, retail, hospitality or the storage industry, we’d love to hear from you.