WHO WE ARE:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

JOB PURPOSE

• Assists the store Manager in coordinating the daily operations of the store and the daily activities of the sales team.
• Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times; in order to maximise sales and profitability.
• Maintain high standards in all spheres of responsibility within the branch.
• Contribute to the smooth running of the branch by supervising shop floor activities, administration, and staff development with Store Manager.
• Work jointly with the Manager to implement Company Policies and Procedures.
• Run the store in the absence of the Manager.

OPERATION /ADMINISTRATIVE DUTIES

• Open and close the store following company procedures. Report any late openings to the Area Manager.
• Operate daily banking procedures ensuring all relevant administration is always up to date.
• Carry out stock and personnel administration and ensure a timely despatch.
• Handle telephone enquiries in a polite, helpful and efficient manner.
• Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
• Complete regular audits as per Company Policy.

ADDITIONAL RESPONSIBILITIES

• To perform duties of a similar nature as required and directed by Management.