WHO WE ARE:

Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-made daily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• At least 2 years of customer service experience at a supervisory level in a hospitality/restaurant environment
• Proven commitment to a premium level of quality in both guest service and the overall operation of the establishment
• Strong problem-solving skills with demonstrated commitment to immediate service recovery solutions
• Skilled at developing and creating experiences that drive customer satisfaction and loyalty
• Superior communication skills with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning and organizational skills with the ability to handle conflicting deadlines
• Proficiency in all Microsoft Office applications is required
• Level 1 and Level 2 Food Safe Certification is required
• Serving It Right License is required
• Must be able to work a flexible schedule, including weekends and holidays

• Continually improve service strategies to always ensure our customers receive best in class service - Provide ongoing leadership, development and motivation to the FOH team.
• Recruit, onboard, train, performance manage, and schedule FOH staff
• Work closely with the Pastry Chef and culinary team to support and deliver a unique culinary experience.
• Manage all health, safety and sanitation standards, ensuring that requirements are met and maintained.
• Actively engage with guests, cultivating relationships and guest satisfaction
• Ensure coffee bar & program are running efficiently, working with baristas to maintain standards, coffee machine maintenance and recipes
• Identify gaps in customer satisfaction and assist in the development of corrective and proactive action plans where appropriate
• Proactively respond to third party review sites and guest comments in coordination with communications team
• Assist with generating business growth through local marketing initiatives
• Ensure all fixed assets are in good working condition, oversees preventative maintenance of assets
• Ensure shipping and receiving to other café locations operates effectively; conduct inventory counts
• Assist with merchandising product in according with company and brand standards - Assist with photo shoots to develop
• Communications assets for website, social media, promotional collateral etc