Assistant Supervisor, Clean Team at Downtown Seattle Association

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

31.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership Skills, Time Management, Communication, Interpersonal Skills, Emotional Intelligence, Maintenance Equipment Knowledge, Windows Knowledge, MS Word Knowledge, Excel Knowledge, Outlook Knowledge

Industry

Non-profit Organizations

Description

Position Assistant Supervisor Department Clean Team Reporting Relationship Clean Team Supervisor Status Full-time, Non-Exempt, 40 hours per week Overview The DSA/MID Ambassador teams play a vital role in living our organization’s mission: to create a healthy, vibrant downtown for all. All Ambassadors are stewards of the public realm and help to make it an inviting and welcoming place for all. All Ambassador teams work with the following priority framework focusing on the “three Cs”: Clean, Clear and Cared for. This means that all employees strive to maintain a visually appealing and safe environment for all by resolving clutter and disarray and caring for all people in the public realm in a friendly and positive manner. The downtown public realm should be high quality and consistent, demonstrated through attentive oversight of the details in the public realm space and genuine care and concern for the people in the space. Position Overview Clean Team Assistant Supervisor is responsible for providing field supervision and support to ambassadors to ensure the sidewalks, curbs, and other areas of the 300 square blocks of Seattle’s Metropolitan Improvement District, spanning from Denny Way to Pioneer Square and I-5 to the Waterfront are clean and free of litter, trash, and other forms of debris. Duties and Responsibilities * Assist with recruiting, hiring, selecting, orienting, and training employees, and developing personal growth opportunities. * Identify and report city or MID related issues, such as litter or graffiti, using a handheld device. * Identify and report conditions that adversely impact the downtown area or those living, working, or visiting the downtown area. * Resolve customer complaints via phone or email. * Ensure that all employees have the necessary equipment and supplies to perform their duties. * Provide sanitation cleanup of alleys and sideways using a truck equipped with a power washer. * Suggest changes in working conditions and/ or equipment to increase efficiency of maintenance. * Address performance or behavior concerns through coaching, training and/or corrective action to ensure desired performance is achieved. * Ability to coach, mentor and supervise individuals who may or may not have had a past criminal background or addiction challenge. * Monitors employee activities to ensure performance standards and productivity levels are maintained. These patrols are provided by walking, driving a vehicle, or riding a bike. * Evaluate employee work habits to ensure compliance with safety regulations. * Conduct uniform and personal appearance inspections of all Cleaning Ambassadors * Assist the supervisor in conducting formal performance evaluations. * Other duties as assigned. Minimum Qualifications * Ability to consistently exemplify MID/DSA core values: Collaboration, Perseverance, Innovation, Excellence, and Integrity.  * Ability to demonstrate customer service experience and effective leadership skills. * Strong time management skills with the ability to work independently. * Ability to communicate effectively, both verbal and written. * Strong interpersonal skills, with emphasis on emotional intelligence * Ability to work in all public spaces in the downtown area. * Required to maintain a clean and neat appearance. * Valid Washington State Driver’s License, preferred, as well as able to be insured by organization insurance carrier. * Knowledge of Downtown Seattle and its community a plus. * Basic knowledge of maintenance equipment is a plus.  * Basic knowledge of Windows, MS Word, Excel, and Outlook is a plus. Physical Demands and Work Environment Work Environment - Work outdoors for the entirety of each shift in all weather conditions, handling potentially hazardous waste. Physical Demands - Standing, walking, bending, sitting 8-10 hours a day, holding, carrying, and operating leaf vacuums, blowers, and power washers. Must be able to lift 50 pounds. Operating ATLVs and Green Machines. Employment Details DSA is committed to internal and market equity. The hourly range for this position is $25.00-$31.00. Salary is determined based on internal and market equity, internal and market data/salary ranges, and the applicant’s job-related knowledge, skills, and experience. We will hire at the beginning of the salary range to allow future salary growth based on an employee's performance, professional development, and increases in responsibilities and duties. Downtown Seattle Association provides a comprehensive benefits package including but not restricted to:     *Medical/Dental/Vision Coverage   PTO/Personal Holidays  *Paid FMLA  *Life Insurance  *LTD  *ORCA Card  Flexible Spending Account  Employer-Matched 401(k) Contribution with up to 5% Match  *First Choice EAP  Corporate Discounts     *Employer-paid benefit  Team Schedule Team 8: Thurs-Sun [Thurs-Fri 6:30 am- 5 pm [Sat-Sun 7 am- 5:30 pm] Application Instructions Please submit your application materials by Wednesday, October 29th We recognize the value of the Downtown Seattle Association and our affiliate organizations and programs reflecting the diversity of our community and are intentionally and actively seeking out applications from a variety of backgrounds, including members of the LGBTQIA+ community, and Black, Indigenous, and people of color (BIPOC). Downtown Seattle Association is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, and, if necessary, disciplined without regard to sex, race, religion, creed, marital status, age, national origin, ancestry, color, sexual orientation, gender identity or expression, political ideology or activity, disability, veteran, or military status. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. In addition, DSA does not discriminate based on genetic information in its employment-related policies and practices, including coverage under its health benefits program.

Responsibilities

The Assistant Supervisor is responsible for providing field supervision and support to ensure cleanliness in the downtown area. This includes overseeing ambassadors and maintaining a visually appealing environment free of litter and debris.