Assistant Supervisor

at  Frena Cit Thermale

ARE YOU A DEDICATED TEAM PLAYER, PASSIONATE ABOUT PROVIDING IMPECCABLE CUSTOMER SERVICE, AND EAGER TO BE PART OF A UNIQUE ADVENTURE? JOIN US AND LET YOUR PASSION SHINE WITHIN OUR THERMAL CITY!

We are looking for a dynamic and passionate individual to take on the role of Assistant Supervisor. If you’re ready to face new challenges and contribute to an unforgettable experience for our clients, this position is made for you!
Located at the foot of Mont-Saint-Bruno, Förena, a property of the SKYSPA Group, opens the doors to its city and offers a journey inspired by Iceland, Germany, and Russia through its authentic thermotherapy experiences.

• You will carry out all the duties of a customer service representative and perform regular reception tasks, meeting all customer needs;
• You will be responsible for opening and closing the site while maintaining our standards. You will conduct regular rounds to ensure that the cleanliness of the premises (both inside and outside) is impeccable;
• In the absence of supervisors, you will be the reference person for all staff (maintenance, treatments, customer service) and ensure smooth communication of information;
• You will make sure that all rules, protocols, and standards are adhered to rigorously;
• You will handle customer complaint follow-ups, group bookings, and membership files;
• You will support your colleagues and supervisors in training new employees and ensure optimal workforce management based on customer traffic;
• You will work hand-in-hand with site supervisors, treatment teams, customer service, and restaurant staff to provide a seamless customer experience