Quigley’s Cafe is seeking a motivated and hands-on Assistant Supervisor to support the Store Manager in the daily operations of our newly refurbished café in Nenagh where customer experience and company standards meet a fresh, vibrant atmosphere. .This is an exciting opportunity for someone who is sales-driven, passionate about delivering outstanding customer service, and ready to take on a leadership role in a fast-paced, customer-focused environment.

ABOUT THE ROLE:

As Assistant Supervisor, you will play a key role in leading our team and ensuring high standards are upheld across all departments, including Coffee, Bakery, Deli, and Food-to-Go. You’ll help drive sales, maintain operational excellence, and ensure that every customer enjoys a warm and welcoming experience.

KEY RESPONSIBILITIES

• Support the Store Manager in overseeing daily store operations.
• Deliver exceptional customer service and ensure the team consistently does the same.
• Uphold brand and operational standards across key departments (Coffee, Bakery, Deli, Food-to-Go).
• Provide on-the-job training and mentoring to new and existing team members.
• Drive sales by promoting products and maintaining strong product knowledge.
• Monitor and help achieve daily sales targets and KPIs.
• Maintain and enhance visual merchandising and product displays.
• Manage queues effectively to reduce wait times and improve customer satisfaction.
• Maintain high standards of grooming and presentation across the team.
• Assist with scheduling, rota creation, and ensuring adequate floor coverage.
• Support stock management, and order processing.
• Ensure full compliance with Health & Safety and HACCP standards.
• Lead by example and step into a supervisory role in the Store Manager’s absence.
• Conduct regular performance reviews and provide constructive feedback.
• Help foster a positive team environment through motivation and support.
• Enforce company policies and uphold service and cleanliness standards.