Assistant Supervisor, Merchandise at SeaWorld

Williamsburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Team Leadership, Personnel Management, Inventory Monitoring, Cash Handling, Basic Math, Windows Software, Conflict Resolution, Labor Management, Safety Compliance, Written Communication, Verbal Communication, Multitasking, Operational Oversight, Training, Performance Assessment

Industry

Entertainment Providers

Description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! What you get to do: You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures, personnel, sales and merchandise, security and safety of all merchandise locations. You will also: Provide and lead team to deliver superior guest service Ensure excellent customer service by responding to customer requirements, expectations, and needs Regularly keeps ambassadors motivated and energized Open and close facility in accordance with established procedures Follow up on daily operational needs and communicate all facility issues as appropriate Troubleshoot and repair lockers, photo equipment, photo booths, haystack dryers and other equipment Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems Ensure meal and rest periods are provided to ambassadors as required by Company policy Successfully monitor labor management for operation (ex: sales goals, labor, line schedule targets, and progress updates to the team throughout the day) Monitor stock inventory for facility, to include damage and min/max, and elevate issues to Supervisor Monitor safety of ambassadors and merchandise facilities Sign off on customer refunds up to $50.00 Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location Other duties as assigned Occasionally assist other locations and areas in the park as needed What it takes to succeed: 18 years of age or older preferred High school diploma or equivalent Previous Assistant Supervisor experience at a theme park preferred Outgoing, able to provide great guest service and interact favorably with public Ability to self-motivate as well as motivate ambassadors Strong basic math and cash handling skills Basic knowledge of computers with ability to work with Windows-based software Basic knowledge of financial terms for revenue department Able to work indoors and outdoors in all weather conditions; ability to lift 50+ lbs. (preferred) Strong written/verbal communication skills Able to handle multiple tasks in a fast-paced work environment Able to stand, sit and/or walk for prolonged periods of time The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: FREE park admission Discounts on park admission tickets and passes for family and friends Park discounts on food, merchandise, etc. Scholarship opportunities Exclusive employee events and giveaways EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

Responsibilities

Lead and inspire a team to deliver superior guest experiences while overseeing policies, personnel, and sales at merchandise locations. Responsibilities include monitoring inventory, managing labor, ensuring safety compliance, and handling facility operational needs.