Job Locations: UK-Kettering Job Profile:
The ideal candidate should have a passion for leading or managing others. In this role, you will collaborate with Operations Managers and other Team Leaders to create a supportive environment where teams take proactive ownership of their targets, share best practices, and provide solutions to meet those targets in alignment with our business strategy. During this secondment, flexibility in working hours will be required, with shifts scheduled between Monday and Saturday from 8 AM to 8 PM (with a maximum of one Saturday every four weeks). If you or someone you know is interested in this role, please find more information below.

DESIRABLE EXPERIENCE:

• Customer service experience.
• Experience dealing with complaints and difficult customers.
• Familiarity with CRM systems.
• Ability to use data to drive performance.
• Previous experience in a deputizing role, ideally in a contact center.
• Team building and motivation to create an engaged workforce.
• A positive, professional, and resilient individual with excellent communication skills.
• Demonstrable Values and Behaviors:
• Deliver on promises: Maintain focus on achieving and exceeding team targets through tenacity and dedication.
• Put customers first: Demonstrate a strong work ethic by delivering consistent and accurate results and responding to requests respectfully and professionally.
• Be honest and accountable: Be clear, accountable, reliable, knowledgeable, and direct.
• Listen, learn, and innovate: Seek opportunities to improve business processes by collaborating with others, being receptive to new ideas, and offering innovative solutions to business challenges.
• Deliver on promises: Maintain focus on achieving and exceeding team targets through tenacity and dedication.
• Put customers first: Demonstrate a strong work ethic by delivering consistent and accurate results and responding to requests respectfully and professionally.
• Be honest and accountable: Be clear, accountable, reliable, knowledgeable, and direct.
• Listen, learn, and innovate: Seek opportunities to improve business processes by collaborating with others, being receptive to new ideas, and offering innovative solutions to business challenges.