Assistant Training Advisor at NSW Government School Performance North

Tamworth Regional Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

92701.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Data Processing, Customer Orientation, Confidentiality, Documentation Preparation, Data Reporting, Guidance Provision, Attention To Detail, Written Communication, Verbal Communication, Investigative Skills, Information Analysis, Problem Resolution, Policy Adherence, Decision Making

Industry

Education Administration Programs

Description

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training. Ongoing Full-Time employment Based in Tamworth, offering a supportive team environment and opportunities for growth Salary ranges from $84,659 to $92,701 p.a. plus superannuation and annual leave loading About the role We are seeking a dynamic and customer-oriented Assistant Training Advisor to join our team. In this role, you will serve as the initial point of contact for apprentices, trainees, employers, and training providers in offering essential guidance and administrative support for vocational education and training (VET) programs. You will also assist in the daily operations of the Regional Centre by engaging in customer service, administrative tasks, data processing, and contributing to Centre functions and outreach activities. Key accountabilities Respond to counter, telephone and email enquiries on apprenticeship support services and VET programs, providing excellent customer service Deliver administrative support, including office tasks, spreadsheets, word processing and data management, while maintaining confidentiality Support field officers in their duties including preparing documentation and generating data reports Assist with training programs, projects and associated payments to ensure smooth operations Provide guidance on Skills Recognition, Apprenticeship and Traineeship Act (2001), Apprentice Connect Australia Provider, and training options, Fair Work Australia provisions and user choice options to respond to customer enquiries. For further information please click here to view the role description About you Works confidently in a structured environment, following policies, procedures and guidelines Consults the line manager on complex or sensitive matters to support sound decision-making Demonstrates strong attention to detail and effective written and verbal communication skills Shows investigative skills and the ability to analyse information to resolve issues Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Current and valid Working with Children Check Clearance for paid employment. Current and Valid Drivers Licence and willingness to travel Demonstrated understanding of and commitment to the value of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support career growth How to apply Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and respond to the following targeted questions. 1. Some problems require developing a unique approach. Describe a time when you were able to develop a different problem-solving approach and what the result was. 2.What different approaches have you used in talking with different people? How did you know you were getting your point across? Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Department’s values and priorities. Please refer to the Applicant’s Guide to Applying to assist you with your application. If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application. All other applicants please submit your application by clicking ‘Apply Now’. Note: The selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date Monday 2nd March 2026 at 11:59 pm For role enquiries please contact Naomi Spark at Naomi.Spark@det.nsw.edu.au We welcome applications of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (youbelong@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion. A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles over the next 18 months, including temporary term or ongoing roles.

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Responsibilities

The Assistant Training Advisor will act as the initial contact for apprentices, trainees, employers, and training providers, offering essential guidance and administrative support for vocational education and training programs. Key duties include responding to enquiries, delivering administrative support, assisting field officers, and providing guidance on relevant legislation and training options.