As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description:

The Assistant Training & Quality Manager supports the development, implementation, and continuous improvement of training and quality standards across the organization.

This role works closely with all departments, to ensure employees are equipped with the knowledge, skills, and professional standards required to deliver an exceptional luxury experience.

Key Responsibilities

• Assist in developing and implementing the annual training and development plan.
• Identify departmental training needs through observations, performance reviews, feedback, and quality assessments.
• Support the design and delivery of orientation, onboarding, operational, compliance, service, and professional-development programs.
• Coordinate induction programs for new employees and ensure effective integration into the organization.
• Develop and maintain training materials, presentations, manuals, checklists, and learning resources.
• Deliver engaging training sessions, workshops, briefings, and coaching sessions as required.
• Monitor employee participation, training completion, assessment results, and development progress.
• Maintain accurate and up-to-date training records and departmental training files.
• Assist in establishing, communicating, and maintaining organizational standards, policies, procedures, and service expectations.
• Conduct regular quality audits, inspections, observations, and compliance reviews across departments.
• Identify areas for improvement and work with department leaders to implement practical corrective actions.
• Follow up on agreed action plans and monitor their effectiveness.
• Support the development and review of standard operating procedures and departmental guidelines.
• Gather and analyze feedback from guests, visitors, employees, managers, and other relevant stakeholders.
• Track quality indicators, recurring issues, training gaps, and operational trends.
• Prepare regular training and quality reports for management review.
• Assist with internal assessments, mystery reviews, employee evaluations, and quality-improvement initiatives.
• Promote consistency, professionalism, attention to detail, discretion, and a high standard of conduct throughout the organization.
• Support departmental managers in coaching employees and improving individual and team performance.
• Stay informed about current learning methods, quality practices, compliance requirements, and luxury service standards.
• Perform other related duties as assigned by the Training & Quality Manager.

Desired Skill & Expertise:

• Bachelor’s degree or diploma in Training and Development, Human Resources, Business Administr