ABOUT US:

Funhouse Family Entertainment Centres is an innovative, premier entertainment brand that has been putting smiles on faces to Brisbane families for forty years. With a range of attractions including arcade games, mini bowling and birthday parties, we pride ourselves on creating fond memories for everyone who walks through our doors.

WHO ARE YOU?

For this position, located at our Brisbane City store, we are looking for a positive, passionate and dynamic people pleaser. You have a strong focus on guest experience and thrive in ensuring that our guests create lasting memories. You are an excellent communicator with a strong desire to lead, are a super organiser who loves working with people.

• Guest Experience Management: Ensure all guests receive exceptional service and maintain a welcoming atmosphere throughout the venue. Address guest inquiries and resolve any issues promptly to enhance overall satisfaction.
• Team Management: Assist in managing and team training, ensuring that they are knowledgeable about services and attractions. You will have a “lead-by-example” attitude and be able to foster a positive team environment to promote motivation and collaboration.
• Operations Support: You will be responsible for the day-to-day operations including cash handling, game maintenance and cleanliness responsibilities. Collaborate with management and oversee daily operations including merchandising, scheduling, cleaning and maintenance .
• Feedback and Improvement: Regularly gather and analyse guest feedback to identify areas for improvement. Work with management to implement changes that enhance the overall guest experience.
• This position is for our Brisbane City location.