Assistant Venue Manager

at  Optimal Recruitment

• Start your leadership journey with a successful, fast-growing global business
• Excellent salary + KPI incentives + parking on site
• Work for a culture-led company where your talent and passion can flourish

THE COMPANY

You will be working for a fast growing, culture-led business who are the leaders in their field. By providing unique indoor activities, challenges and experiences, alongside their focus on delivering world-leading customer satisfaction, their venues have quickly become incredibly popular and each of their venues welcome over a million customers every year.
Being a global brand, a central Head Office team is on hand to provide leadership, systems and support around sales, marketing, finance, and people and culture, meaning that you will always have the support you need to make the best decisions.
Describing themselves as a brand and culture led company, they believe that company growth stems from their people and they aim to unlock the passion and talents of their team. They are now looking for someone who is a passionate leader and driven manager who can assist with the management of their thriving Cromer venue.

SKILLS AND EXPERIENCE

• Proven experience managing and developing teams, particularly leading people aged 16 - 24
• Outstanding interpersonal skills, a passion for people and the ability to build thriving relationships
• A commercial mindset and a focus on sales, profits and meeting KPIs.
• Ability to follow and execute to standard operating procedures, whilst also being able to provide insights and ideas to assist the company to constantly upgrade their systems.
• Ability to create and maintain strong relationships with Head Office departments and national management teams.
• A champion for an exceptional customer experience, with the ability to coach and mentor others.
• Ability to work under pressure in a fast-paced environment.
• Previous experience with youth, sports or other lifestyle brands is preferred.
• Willingness to roll up your sleeves to ensure the smooth operation of a complex venue, ensuring exceptional cleanliness and presentation and all equipment safe and well maintained

THE ROLE

Reporting to the Venue Manager, you will be responsible for assisting with the overall management of the venue and for ensuring that every customer has an exceptional experience. Your responsibilities will include supporting the Venue Manager with the management of operational performance including sales and profit management, ensuring that the team is constantly motivated and engaged, and driving a strong safety culture.
You will have a passion for leadership and a focus on driving sales and profits, but most importantly, you will use your outstanding interpersonal skills, your passion for people and your ability to build relationships to manage your team and ensure a positive culture.
Your work will have a significant impact on the continued success of the business, and you will have the opportunity to establish your career with a fast-growing company.

DUTIES

• Work to achieve KPI goals such as sales, labour, safety, venue presentation, customer experience, staff engagement and assist with developing strategies to improve these areas.
• Assist with the development and implementation of strategies to improve venue sales and repeat visitation.
• Work with the Venue Manager to manage expenses and keep all controllable/variable P&L expense line items within budget
• Be a leader for safety in the venue by overseeing the implementation of safety initiatives, and accurately following and directing procedures in venue.
• Coach and develop your staff and supervisors aged between 16-24 years old, ensuring growth and development is accessible to all.
• Respond, and act upon customer feedback to continue enhancing the experience of guests in the venue and following up with team members.
• Maintain clean and safe venue presentation
• Cash handling, customer service, food preparation and safety implementation
• Requirement to work 1 day each weekend.