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Assistant Vice President-Business Management -Professional Services at EXL Talent Acquisition Team

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contact Centre Operations, Travel Domain Expertise, Operational Excellence, Automation, Travel Technology Integration, Stakeholder Management, Customer Experience Enhancement, Cost Efficiency, GDS Systems, Corporate Travel Management, BPO Management, Leadership

Industry

Business Consulting and Services

Description

The AVP – Travel Domain is responsible for leading, optimizing, and transforming large-scale travel contact centre operations. This role ensures operational excellence, service quality, and compliance while driving automation, travel technology integration, and continuous improvement across multiple customer touchpoints (voice, email, chat). The AVP will collaborate with global stakeholders, clients, and cross-functional teams to achieve business targets, enhance customer experience, and deliver cost efficiencies. Candidate is open to relocating to the Philippines

Responsibilities

Lead and transform large-scale travel contact centre operations to ensure operational excellence and service quality. Collaborate with global stakeholders to drive automation, technology integration, and cost efficiencies across multiple customer touchpoints.