Assistant Vice President, COC at United Overseas Bank Limited Co

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Data Maintenance, Operational Activities, Customer Service, Process Improvement, Reporting, Policy Compliance, Escalation Management

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description - Manage a small team on the processing of Account Opening and/or Customer & Account Data Maintenance requests for Individual Customers. - Manage daily operational activities and team’s resources to ensure all data maintenance requests are completed with accuracy and within the agreed Service Level Agreement. - Ensure all enquiries/ escalation from Singapore Branches and Business & Support Units are attended to promptly. And any issues and incidents are escalated to Operations Management in a timely manner. - Ensure team comply with relevant and established policies, process and procedures. - Prepare, review and submit management/ statistical reports. - Lead projects and/or process improvement initiatives. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

Manage a small team responsible for processing account opening and customer data maintenance requests. Ensure operational activities are completed accurately and within service level agreements.