Assistant Vice President, Comprehensive Access Center at Devyani Food Industries Limited (DFIL)

, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Access, Call Center Management, Care Coordination, Quality Analytics, Performance Improvement, Patient Throughput, Business Planning, Strategic Management, Lean Six Sigma, Negotiation Skills, Interpersonal Skills, Operational Support, Healthcare Compliance, Market Research, Digital Operating Models, Team Collaboration

Industry

Description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Various (United States of America) Job Summary: The Assistant Vice President of the Comprehensive Access Center is responsible for the conceptual development and implementation of the department including all access points in the Wellstar Health System. The position works closely with hospital and system leadership and Wellstar Medical Group to coordinate services across the continuum of care both directly to patients and as a service provider to internal and external providers. The individual in this role brings experience in managing a call center environment, coordination of care, and designing services for a complex, integrated health system. This position supports Wellstar's ability to enhance patient experience to best meet the business needs of our acute care facilities as well as ambulatory access. This leader must have experience in, and strong understanding of patient throughput, patient access, business planning, quality analytics and performance improvement. The individual in this role will identify opportunities to optimize performance, build internal competencies and create a more rigorous approach to the delivery of scheduling and overall patient access related services throughout the enterprise, bringing a strong focus on patient experience, accountability and appropriate use of resources. The establishment of a culture of ownership, responsibility, and accountability will be a foundational characteristic for this role. The AVP maintains strong positive relationships with team members, medical staff, senior leaders, and patients. This individual will interact extensively with Physicians, Social Work, Care Coordination Directors, Hospitals Administration and other internal departments and disciplines. Interfaces with external entities such as third-party payers, regulatory agencies, other health care institutions, vendors, patients and families will also occur on a regular basis. In each of interaction, the AVP must facilitate a collaborative team that provides user-friendly services to patients, payers, physicians and other health care professionals. Builds relationships with (matrix) departments that set and achieve shared outcomes. Constantly seek opportunities to link and coordinate with internal Wellstar Health Systems departments, services and staff to streamline the flow of patients into the system and be accountable to ensure all access points for all of the covered entities operate in an efficient manner ensuring Wellstar Health System optimizes our patient's experience and captures accurate information at and prior to the date of service. The leader will bring proven experience in market research and growth in the areas of patient access and throughput. Using this knowledge, this individual will work to expand and improve access to WellStar Health System for patients and providers. The Assistant Vice President (AVP) of the Comprehensive Access Center will be considered a subject matter expert in the area of patient scheduling and access to care. This individual will routinely meet with hospital and medical group leaders to ensure timely and efficient turnaround of services. In a matrixed relationship, the AVP will provide operational support and guidance to access and scheduling services with patient experience at the center of operational decisions. In addition, this leader will be responsible for ensuring WellStar has the most advanced, efficient software, technology and service to support a highly complex health system. This leadership role maintains awareness of industry changes as well as changes in the technical and support services within the Comprehensive Access Center. Through innovation and collaboration, this leader will continue Wellstar's efforts to deliver world-class patient care. Core Responsibilities and Essential Functions: Strategic Management * Leads the Wellstar Comprehensive Access Center Strategic Plan to include growth strategy and ongoing operations. * Coordinates all transfers into Wellstar health system including trauma; physician appointment scheduling; physician consultation and referrals; and imaging scheduling. * Responsible for the scheduling performance for all areas of ambulatory visits throughout the organization both onsite in a call center environment and remotely. * Works with external service providers on negotiated contracts and plans for alternatives and/or additions to existing services. * Works with IT to optimize patient transfers, patient throughput, patient access, and reporting. * Provides guidance on structures that support expansion of services both within WellStar and to other healthcare providers in the community. * Maintain industry knowledge on innovative business solutions * Partnering with Wellstar marketing on brand communication plans for services * Manages access and transfer services in a manner that achieves benchmark levels of productivity and efficiency, and integrate these two services whenever and wherever possible. * Meets regularly with hospital and system leadership to update progress on key initiatives. * Establishes metrics of performance for access and transfer services that are aligned with the five strategic pillars. * Conducts periodic operational reviews to ensure alignment and accountability around key initiatives Quality * Ensures services are meeting quality and turnaround time expected. * Ensures compliance with all regulatory agencies overseeing access and transfer services. * Manages all KPIs and call center benchmarking to ensure optimal customer service. * Ensures all calls are being properly documented to meet compliance. * Manages all EMTALA guidelines for patient transfers both internally and externally for the system. * Applies Lean Six Sigma principles to quality and service enhancements. Finance * Develops sustainable and attainable department budgets * Develops cost containment strategies for the department * Ensures department aligns with system financial plans Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: Bachelors Nursing-Preferred or Bachelors Other or Masters Nursing-Preferred or Masters Other Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. CHAM - Cert Healthcare Access Mgr within 1 Year CHFP - Cert Healthcare Financial Prof within 180 Days Additional License(s) and Certification(s): CRCR - Certified Revenue Cycle Rep Upon Hire Preferred and Required Minimum Experience: Minimum 7 years to ten (10) years of progressive leadership experience in matrixed healthcare organization. Required and Minimum 5 years management experience in centralized patient call center/scheduling department. Required and Experience in the growth and marketing of patient access and scheduling center in a highly competitive environment is strongly preferred Preferred and Minimum 5 years Experience in managing workflow in patient scheduling, integrated electronic medical record (EMR) systems with the ability to interpret and utilize trended event data to improve operations. Required and Experience leading improvement work using a structured, program management-based methodology Required and Experience developing, coordinating and reporting operational status, risk, and opportunities during routine and non-routine operating periods, such as down-time, emergency event management, etc. Required and Lean Management system and Lean production system methodology Preferred and Leading the integration of digital operating model(s) in area of direct responsibility Preferred Required Minimum Skills: Expert knowledge of service line operations model in a highly complex medical environment Highly developed interpersonal skills Ability to bring about strategic change Competence in making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Fosters an environment of relationship building, cooperation and teamwork, and supports constructive resolution of conflicts Proven negotiation skills, relationship building and knowledge or risk concepts Demonstrates knowledge of lean principles of waste elimination and efficiency Excellent verbal and written communication skills Commitment to patient care excellence with a proven track record of success Evidence of strong physician and executive collaborative initiatives required Knowledge of strategic and financial planning and management Demonstrated success to a complex healthcare environment. Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

Responsibilities

The Assistant Vice President of the Comprehensive Access Center is responsible for the conceptual development and implementation of the department, coordinating services across the continuum of care. This role involves managing patient access and scheduling services to enhance patient experience and operational efficiency.