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Assistant Vice President, DPP - Digital Platform MY at CIMB Group Malaysia
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Product Strategy, Digital Banking, Stakeholder Management, Design Thinking, Business Analysis, Project Management, Digital Transformation, Customer Experience, Operational Excellence, Wealth Management Platforms

Industry

Banking

Description
The role is responsible for independently driving new initiatives, enhancements, and projects across CIMB’s Consumer Digital platforms, including CIMB OCTO web, CIMB OCTO mobile app and Wealth platform, in alignment with the overall digital banking and product enablement roadmap. The role encompasses end‑to‑end ownership of product vision, strategy, and delivery for digital banking, wealth, and operational excellence solutions, with a strong focus on enhancing customer experience, improving operational efficiency, and supporting business growth. This role requires analysing and managing business requirements, guiding team members, preparing approval and governance papers, resolving delivery and production challenges, and ensuring operational support within stipulated SLAs. It plays a key role in driving digital transformation by expanding self‑service capabilities, streamlining digital journeys, reducing reliance on branches and contact centres, and eliminating operational pain points through automation, process redesign, and innovative digital solutions. The ideal candidate demonstrates strong communication and stakeholder management skills, deep analytical thinking, and applies design thinking principles to deliver frictionless, high‑adoption digital experiences across banking and wealth products.
Responsibilities
Drive new initiatives and enhancements across CIMB's consumer digital platforms, including web and mobile apps. Own the end-to-end product vision and strategy to improve customer experience and operational efficiency through automation.