Assistant Vice President - Global Operating Model and Workforce Management at Sun Life

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Operating Model Strategy, Workforce Management, Resource Allocation, Strategic Planning, Stakeholder Management, Data-Driven Decision Making, Risk Management, Regulatory Compliance, Performance Metrics, Executive Communication, Operational Resilience, Capacity Planning, Business Intelligence, Change Management, Financial Modeling, Leadership

Industry

Financial Services

Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Overall Purpose Reporting to the VP - Transformation & Enablement, the AVP will lead a team of approximately 40 team members and will serve as a strategic thought and execution leader for Canadian Operations' end-to-end workforce strategy. This role connects two critical pillars that enable operational excellence: Designing optimal global operating models that establish how and where work is performed and translate those decisions into actionable workforce management strategies Optimizing workforce management practices that maximize our capacity and efficiency Responsibilities Global Operating Model: Partner with Operations leaders to develop and execute a Global Operating Model strategy that establishes the foundation for how Canadian Operations leverages talent and resources across geographies. Develop and implement Global Operating Model strategies and roadmap aligned with Canadian Operations' business objectives to optimize resource utilization and establish operational resilience Drive initiatives to leverage cost-effective global workforce solutions and optimize our distinctive and diverse talent footprint Conduct in-depth workforce distribution analysis to identify optimization opportunities that inform both operating model decisions and workforce management practices Develop robust metrics and KPIs to measure workforce model effectiveness and inform continuous improvement Implement industry-leading best practices in resource modeling and utilization Establish and maintain governance structures that connect operating model strategy with implementation and execution Build stakeholder relationships to enable capabilities across geographic locations and increase resiliency Partner across geographies to monitor risks, ensure regulatory compliance, and maintain operational integrity Workforce Management: Optimize staffing across multiple business units by ensuring proper resource allocation and cost management. Initiate and implement enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration and provides support, direction and development of direct reports. Partner with the Director Workforce Management, working closely with many stakeholders, including talent acquisition, finance and operational leaders, to ensure a seamless cycle of resource management. The outputs of the team are data, insights, and recommendations that allow for Operations leaders to make optimized decisions related to staffing and to improve their outcomes through improved utilization of their capacity. Advance the practice of Workforce Management in Canadian Operations and expand services into teams in need of support. Partner with the Data Analytics team to develop and present productivity, resource, investment and financial models for executive decision making Conduct market scans and competitor insights from industry associations, publications and research reports General Criteria for Job Application Bachelor's degree in business or related field 15+ years of experience in Operations, with a focus on global operating model strategies Strong understanding of global resourcing models and best practices Outstanding communication and interpersonal skills, with the ability to influence at executive levels Advanced analytical and problem-solving skills, with data-driven decision-making abilities Significant experience working with diverse, global teams and stakeholders In-depth knowledge of risk principles and regulatory compliance in a global context Strong relationship management skills Excellent presentation skills and ability to make strategic recommendations to senior management Demonstrated ability to manage multiple complex initiatives running in parallel Understanding of best practices, tools, and methodologies for effective communication, collaboration, conflict resolution, and reaching consensus Significant leadership experience in building data and business intelligence teams, expertise in analytical solutions, data governance, performance metrics, and a commitment to service excellence and team motivation. Job Category: Call Centre Posting End Date: 29/06/2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers

Responsibilities

Lead the end-to-end workforce strategy for Canadian Operations by designing optimal global operating models and optimizing workforce management practices. Manage a team of approximately 40 members to maximize capacity, efficiency, and resource utilization across geographies.