Assistant Vice President, Policy Administration Services at Sun Life

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Management, Operational Controls, Process Improvement, Digital Enablement, AI-led Tools, Regulatory Compliance, Performance Monitoring, KPI Analysis, KRI Analysis, Management Reporting, Problem Solving, Communication, English Proficiency, Mandarin Fluency, Policy Administration, Risk Mitigation

Industry

Financial Services

Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: This role will oversee all aspects of operational support for policy administration, focusing on delivering exceptional productivity, efficiency, control, and service quality. The successful candidate will lead the way in process optimization and drive operational transformation, utilizing streamlined workflows and embracing innovative AI-enabled tools to elevate the team's performance. Responsibilities Relationship Management Build and maintain effective partnerships with sales channels to facilitate business operations and support product and proposition development. Provide training, guidance, and subject-matter expertise to enhance frontline capability and elevate service delivery Control and Monitoring Establish and maintain strong operational controls to ensure complete and accurate documentation throughout the policy lifecycle. Ensure compliance with regulatory requirements, client due-diligence standards to support risk mitigation and operational integrity Process Improvement and Transformation Identify, design, and implement process-streamlining and digital-enablement initiatives to enhance efficiency, service quality, and operational scalability. Lead policy administration operational transformation through the adoption of AI-led tools and optimized workflows. Regulatory Compliance Ensure all operational processes adhere to regulatory and legal requirements. Maintain up-to-date operational manuals, guidelines, and procedures to support compliance, risk control, and audit readiness. Performance Monitoring Monitor and analyze key performance indicators (KPIs) and key risk indicators (KRIs) to ensure service levels, turnaround time (TAT), and operational standards are consistently met. Provide management reporting and insights to support data-driven decision-making across the business. Requirements Monitor and analyze key performance indicators (KPIs) and key risk indicators (KRIs) to ensure service levels, turnaround time (TAT), and operational standards are consistently met. Provide management reporting and insights to support data-driven decision-making across the business. Requirements Bachelor’s degree in business, finance, insurance or related discipline At least 10 years or relevant experience in insurance field, with exposure to complex and high-value policy administration Proficiency in MCV business is preferred Professional designation such as Fellow, Life Management Institute (FLMI) Extensive experience in managing Jumbo case and MCI business portfolios, with strong capability in handling complex, high-value client scenarios. Deep expertise in anti-money laundering (AML) requirements, regulatory compliance, and risk-control practices relevant to policy administration. Solid understanding of insurance law, operational controls, and industry standards governing policy servicing Strong problem solving skill in navigating complex and non-standard operational challenges Strong communication skills, with proficiency in written and spoken English and fluency in Mandarin We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate. We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose). Job Category: Customer Service / Operations Posting End Date: 29/04/2026 Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers

Responsibilities

This role oversees all operational support for policy administration, focusing on productivity, efficiency, control, and service quality, while leading process optimization and operational transformation using AI-enabled tools. Key duties include managing relationships with sales channels, establishing strong operational controls, and ensuring adherence to regulatory requirements.