Assistant Vice President, Quality Assurance Specialist at Bank of America

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Risk Management, Quality Assurance, Treasury, Trade, Account Opening, Process Automation, Data Analysis, Management Reporting, Project Management, Communication Skills, Attention to Detail, Control Deficiencies, Test Scripts, Client Access Products, Banking Operations, Service Processes

Industry

Banking

Description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Global Banking Operations is seeking to expand its services & infrastructure in Asia. The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Account opening & maintenance, Payments/Wire, Electronic banking solutions etc. We are currently seeking a Quality Assurance Specialist to join our team. Working with 12 countries and 19 Branches, together with a team located in 6 different countries in APAC, your role is to implement and perform Inline Controls (ILQA) essential to review controls effectiveness of Fulfillment & Service processes in the region. The role offers an opportunity to learn and help enhance controls around Account opening, electronic banking setups and Service processes across the APAC region. It is also the perfect path to a greater understanding of the activities that form part of a Service & Fulfillment and Operations organization, learning the flow all the way from client implementation and onboarding, opening new accounts, to a successful Service experience. This role offers huge learning opportunities and opens a path into potential new avenues within the Global Banking Operations and the wider organization. Responsibilities: Perform & strengthen Inline controls (ILQA) basis the ILQA script. Share QA automation opportunities. Complete assigned requests within strict deadlines independently. Perform extensive data analysis and deep-dive review to build test script and management reporting. Ability to listen and read native languages used in Japan, Korea to review client documentations (preferable). Attention to detail, accuracy, and completeness of testing to identify process gaps, exceptions, and process improvement opportunities. Support sustainability test for any new and existing audit issues. Able to develop comprehensive test scripts and provide training to support new test of controls requirements. Actively identify and early escalation of control deficiencies and gaps to discuss with line management, and initiate control recommendations. Proactively review internal LOB procedures, test scripts, results communication and reporting to ensure adherence to internal LOB guidelines. Exposed to multiple line of businesses (LOBs) to develop understanding of Bank end-to-end processes and business acumen. Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices. Skills: Minimum 3 years in Risk management and Quality Assurance experience. Knowledge of Treasury, Trade, Account opening or similar Banking Operations processes is required. Proven Experience in process automation with minimally VBA Macro skills is required. Capability to perform extensive data analysis and transform to management reporting. Bachelor’s Degree or Equivalent experience. Excellent written and verbal presentation and communication skills. Excellent project management skills. At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe.

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Responsibilities

The Quality Assurance Specialist will implement and perform Inline Controls to review the effectiveness of Fulfillment & Service processes across the APAC region. This role involves extensive data analysis, developing test scripts, and identifying control deficiencies.