Job description

SOME CAREERS GROW FASTER THAN OTHERS.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Wealth and Private Banking Operations.
Principal Responsibilities

In this role you will

• Manage the end-to-end Wealth and Private Banking activities
• Manage all outsourced activities; connect and collaborate with offshore teams and external service providers/vendors to ensure the Service/Performance Level Agreement is consistently met daily
• Deliver high standard of customer service delivery continuously and ensure that feedback, complaints and enquiries from internal & external customers are promptly responded and resolved
• Do maximization process of efficiency and effectiveness in the team through simplification, streamlining and/or automation
• Practice robust Controls and compliances and ensure accuracy in management reporting and to support and roll out all related projects and system enhancements within stipulated timelines
• Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators in a timely fashion
• Ensure Desk Instruction Manuals are promptly reviewed and updated

Requirements

To be successful you will need

• To possess relevant experience in Wealth and Private Banking operations and is able to work independently and manage multiple projects and to deliver under tight timeline
• Proven ability to multi-task in a fast-paced work environment and work under pressure with demanding timelines
• To be highly motivated with proven ability to work collaboratively within teams and stakeholders
• Strong analytical mind and conceptual skills is required and have an excellent eye for detail
• To be an effective team player with excellent interpersonal and communication skills, adaptability and professionalism
• To be cognizant on MAS & SFA related regulations is preferred and highly proficient in MS Office

To be considered for this role, the relevant rights to work in Singapore is required.

• Manage the end-to-end Wealth and Private Banking activities
• Manage all outsourced activities; connect and collaborate with offshore teams and external service providers/vendors to ensure the Service/Performance Level Agreement is consistently met daily
• Deliver high standard of customer service delivery continuously and ensure that feedback, complaints and enquiries from internal & external customers are promptly responded and resolved
• Do maximization process of efficiency and effectiveness in the team through simplification, streamlining and/or automation
• Practice robust Controls and compliances and ensure accuracy in management reporting and to support and roll out all related projects and system enhancements within stipulated timelines
• Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators in a timely fashion
• Ensure Desk Instruction Manuals are promptly reviewed and update