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Assistant Vice President-Workforce Management-WFM at EXL Talent Acquisition Team

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Service Delivery, Team Management, Client KPIs, Financial Performance, Process Improvement, Stakeholder Engagement, Performance Analysis, Staffing Optimization, Resource Management, Mentoring, Project Oversight, Operational Support, Performance Plans, Scorecards, Execution Strategies

Industry

Business Consulting and Services

Description

Assist in decision-making, oversee projects, liaise with stakeholders, and analyze performance data. Essential Duties & Responsibilities: Responsible for Workforce Management & Service Delivery to Internal & External Customers Manages a WFM team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages WFM processes, Client KPIs and Financial performance in a multi-site, multi-platform. Serves as a checkpoint and reviewer of WFM processes, practices and output. Takes ownership, engages with Ops team and drives improvement/resolution by developing plans, processes, recommending solutions/strategies and ensuring execution. Ensures efficient levels of staffing and occupancy, optimizes the resources to maximize service level, seat utilization while maintaining financial rigor. Develop processes, scorecards and performance plans for effective team management.

Responsibilities

The Assistant Vice President of Workforce Management is responsible for overseeing the WFM team and ensuring effective service delivery to clients. This role involves managing processes, analyzing performance data, and driving improvements in operational efficiency.