The Business
When you choose a career with Keyton, you will be empowered to lead with heart in everything that you do.
Keyton is a place where we prioritise wellbeing, value kindness and respect everyone’s story. It is a place where you can proudly bring your full self to work every day. Where you can put ambition into action, and focus on making a difference to people’s lives.
The Role
An exciting opportunity has become available for an energetic Assistant Village Manager to join our dynamic team at Forest Hills, a retirement village nestled peacefully in an enclave of Nunawading. This role is permanent part-time, 4 days per week.
The successful candidate will be focused on supporting operational functions of the village and managing day-to-day activities and competing priorities, ensuring the village is properly maintained for the enjoyment of the residents.

Reporting to the Village Manager, your key accountabilities in this role will include:

• Supporting the day-to-day operations at the village
• Implementing operational plans & projects
• Ensuring compliance with all laws and regulations applicable to the village
• Implementing company policies, strategies and plans to maintain residents’ satisfaction
• Assisting with running of village events, social calendar and activities
• Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance
• Providing assistance with the preparation of budgets, assist with budget issues and financial processing
• Supporting the provision of a safe working environment for all staff, contractors, visitors and residents
• Assisting with the compliance of Environmental, Health and Safety at the village

Having a vibrant people-centric focus will see you thrive in this role, as will:

• Exceptional communication and interpersonal skills
• Excellent customer service skills
• Excellent computer literacy – including the Microsoft Office Suite
• An ability to balance different priorities and manage day-to-day expectations for the residents and their families
• Willingness to learn and professionally develop, along with a proactive and can-do attitude.
• Strong people management and problem solving skills and the ability to lead by example
• Experience with budgeting (desirable)
• Level 2 First Aid Certificate & CPR Certificate - or be willing to obtain
• Ideal for those from a Customer Service, Property or Hospitality management background

Reporting to the Village Manager, your key accountabilities in this role will include:

• Supporting the day-to-day operations at the village
• Implementing operational plans & projects
• Ensuring compliance with all laws and regulations applicable to the village
• Implementing company policies, strategies and plans to maintain residents’ satisfaction
• Assisting with running of village events, social calendar and activities
• Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance
• Providing assistance with the preparation of budgets, assist with budget issues and financial processing
• Supporting the provision of a safe working environment for all staff, contractors, visitors and residents
• Assisting with the compliance of Environmental, Health and Safety at the villag

Having a vibrant people-centric focus will see you thrive in this role, as will:

• Exceptional communication and interpersonal skills
• Excellent customer service skills
• Excellent computer literacy – including the Microsoft Office Suite
• An ability to balance different priorities and manage day-to-day expectations for the residents and their families
• Willingness to learn and professionally develop, along with a proactive and can-do attitude.
• Strong people management and problem solving skills and the ability to lead by example
• Experience with budgeting (desirable)
• Level 2 First Aid Certificate & CPR Certificate - or be willing to obtain
• Ideal for those from a Customer Service, Property or Hospitality management backgroun