The Business
When you choose a career with Keyton, you will be empowered to lead with heart in everything that you do.
Keyton is a place where we prioritise wellbeing, value kindness and respect everyone’s story. It is a place where you can proudly bring your full self to work every day. Where you can put ambition into action, and focus on making a difference to people’s lives.
The Role
An exciting opportunity has become available for an Assistant Village Manager to join Abervale Retirement Village in Grovedale! Offering contemporary surrounds and a vibrant community, this village sets a beautiful backdrop to a rewarding career.
The successful candidate will be focused on supporting operational functions of the village and managing day-to-day activities and competing priorities, ensuring the village is properly maintained for the enjoyment of the residents.

Reporting to the Village Manager, your key accountabilities in this role will include:

• Supporting the day-to-day operations at the village
• Implementing operational plans & projects
• Ensuring compliance with all laws and regulations applicable to the village
• Implementing company policies, strategies and plans to maintain residents’ satisfaction
• Assisting with running of village events, social calendar and activities
• Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance
• Providing assistance with the preparation of budgets, assist with budget issues and financial processing
• Supporting the provision of a safe working environment for all staff, contractors, visitors and residents
• Assisting with the compliance of Environmental, Health and Safety at the village

Having a vibrant people-centric focus will see you thrive in this role, as will:

• Exceptional communication and interpersonal skills
• Excellent customer service skills
• Excellent computer literacy – including the Microsoft Office Suite
• An ability to balance different priorities and manage day-to-day expectations for the residents and their families
• Willingness to learn and professionally develop, along with a proactive and can-do attitude.
• Strong people management and problem solving skills and the ability to lead by example
• Experience with budgeting (desirable)
• Level 2 First Aid Certificate & CPR Certificate - or be willing to obtain
• Ideal for those from a Customer Service, Property or Hospitality management background

Benefits

• 4 Weeks of annual leave + 4x Wellbeing days off per year
• Staff parking on site
• Monday - Friday role with Christmas and New Years shutdown period
• Fitness Passport - discounted gym membership
• 18 weeks paid parental leave for primary carers
• Career development and growth opportunities
• Salary sacrificing, discounted health insurance, annual vaccinations and skin checks
• Health & Wellbeing Program
• Unmind mental wellbeing app access
• Training and working with a supportive and fun team
• Community Day, Volunteer leave and purchased leave

What do we do?
Our purpose is to create places where communities thrive not only for our customers but importantly for our employees.
We do this through creating safe, secure, and connected independent living ​communities where residents have the choice and opportunity to pursue active and social lifestyles, close to essential amenities and services.
We may have a new name and brand, but we are not new to the sector. Keyton holds an ideal market position with an estimated growth from 13,500 to 20,000 retirement living residences. Join our team and support our growth as the nation’s premier creator, owner, and operator of vibrant purpose-built communities for independent seniors.
We are passionate about what we do - and we are always leading with heart.
It’s time to unlock your future with Keyton.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background

Reporting to the Village Manager, your key accountabilities in this role will include:

• Supporting the day-to-day operations at the village
• Implementing operational plans & projects
• Ensuring compliance with all laws and regulations applicable to the village
• Implementing company policies, strategies and plans to maintain residents’ satisfaction
• Assisting with running of village events, social calendar and activities
• Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance
• Providing assistance with the preparation of budgets, assist with budget issues and financial processing
• Supporting the provision of a safe working environment for all staff, contractors, visitors and residents
• Assisting with the compliance of Environmental, Health and Safety at the villag

Having a vibrant people-centric focus will see you thrive in this role, as will:

• Exceptional communication and interpersonal skills
• Excellent customer service skills
• Excellent computer literacy – including the Microsoft Office Suite
• An ability to balance different priorities and manage day-to-day expectations for the residents and their families
• Willingness to learn and professionally develop, along with a proactive and can-do attitude.
• Strong people management and problem solving skills and the ability to lead by example
• Experience with budgeting (desirable)
• Level 2 First Aid Certificate & CPR Certificate - or be willing to obtain
• Ideal for those from a Customer Service, Property or Hospitality management backgroun