What will you be doing?

Barclays Services Corp. seeks Assistant VP – Oracle L2 DBA in Whippany, NJ (multiple positions available):

• Provide technical support, advice and guidance to all Barclays business areas implementing RDBMS platform based solutions.
• Responsible for technical engagement in Incident, Change and

Problem management, as part of BAU Operations activities.

• Participate in technical resolution of high severity production incidents.
• Participate in estate wide patching, Scheduled Disaster Recovery/Production Crossover exercises and estate wide remediation and rollouts.
• Perform analysis of re-occurring incidents and identify service improvements where possible.
• Adhere to Barclays standards for change control, database security and database patterns, adhering to bank’s governance and control procedures.
• Provide on-call rota support where required.
• Identify new technologies and services to transform the database environment with Stakeholders.
• Mentor the global technical team to build a high-performing technical delivery environment.
• Define database delivery requirements for Service Improvement Unit initiatives.
• May telecommute.

Minimum Salary: $154,125 per year
Maximum Salary: $160,000 per year
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.

ACCOUNTABILITIES

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.