Assistant VP, Training and Operations, Contact Center at United Overseas Bank Limited Co

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Operations, Communication, Emotional Intelligence, Leadership, Teamwork, Adaptability, Project Management, Motivational Skills, Coaching, Mentoring, Presentation Skills, Interpersonal Skills, Organizational Skills, Learning Design, Continuous Improvement

Industry

Banking

Description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Design, implement, and continuously improve structured onboarding programs to ensure new hires gain a strong understanding of company products, processes, and service expectations Facilitate engaging and effective in-person and virtual training sessions that promote job confidence and readiness Deliver new hire training, upskill training, and new process training Ensure new hires are equipped with foundational soft skills and knowledge to succeed in their roles Design, develop, and deliver soft skills training programs such as communication, emotional intelligence, leadership, teamwork, and adaptability Evaluate training effectiveness through feedback, assessments, and performance metrics Monitor employee performance post-training, identify learning gaps, and recommend targeted interventions to enhance productivity and service quality Recommend and implement learning strategies that improve retention and long-term engagement Maintain and update training materials, including manuals, e-learning modules, and job aids, ensuring content is current, relevant, and aligned with business goals Analyze call trends and performance data to identify knowledge gaps and integrate insights into training modules for continuous improvement Design and implement annual skills assessments and recertification programs to ensure ongoing competency and compliance Oversee ongoing learning initiatives such as skills development workshops, coaching sessions, and digital learning Promote a culture of lifelong learning, continuous improvement, and service excellence across the organization Foster a supportive learning environment that encourages growth, recognition, and career development Track and analyze early attrition trends and key drivers during training Stay current with trends in learning, soft skills development, and motivational techniques Job Requirements: Bachelor's degree with 6-7 years of experience in training and operations, good to have banking background. Proven experience as a trainer, facilitator, or motivational speaker. Certification related to Training/Soft skills presentation (e.g., Dale Carnegie, Train the Trainer, or equivalent). Excellent presentation, communication, and interpersonal skills. Ability to engage diverse audiences and adapt to various learning styles. Strong organizational and project management skills. Excellent motivational skills to inspire and energize employees Preferred Attributes: Charismatic and inspiring presence. Passion for helping others grow and succeed. Creative approach to learning design and delivery. Experience in coaching or mentoring. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site

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Responsibilities

The Assistant VP will design, implement, and continuously improve onboarding programs and training sessions for new hires in the contact center. They will also evaluate training effectiveness and monitor employee performance to enhance productivity and service quality.