Assistant Warranty Administrator (Jaguar-Land Rover of Richmond)

at  Go Auto

Job Description:
Go Auto is an expanding dealership group that offers its Warranty Administration Assistant / Service Appointment Coordinator best-in-class training, jaw-dropping pay plans and clear advancement opportunities.

A warranty administration assistant /service appointment coordinator will be primarily responsible for opening & closing and warranty repair orders to through CDK and booking customer service appointments. Your duties will include:

• Process warranty claims in a timely manner, as each repair order is closed.
• Review and process all claims including; returned, rejected, adjusted and warranty
• Track each claim until its final resolution.
• Maintain warranty receivable schedules and reconcile credit memos daily
• Review and distribute product recalls to staff.
• Review repair orders for proper documentation and verifies criteria required by manufacturer are met
• Accepting inbound calls and making outbound calls to book appointments
• Other duties, as assigned

• Process warranty claims in a timely manner, as each repair order is closed.
• Review and process all claims including; returned, rejected, adjusted and warranty
• Track each claim until its final resolution.
• Maintain warranty receivable schedules and reconcile credit memos daily
• Review and distribute product recalls to staff.
• Review repair orders for proper documentation and verifies criteria required by manufacturer are met
• Accepting inbound calls and making outbound calls to book appointments
• Other duties, as assigne