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Assisted Operations – NOC Technician at Nokia

Annapolis Junction, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

92609.72

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network alarm management, Technical escalation, TCP/IP, Ethernet, SONET/SDH, DWDM, DNS, LAN/WAN architecture, VoIP, Windows Operating Systems, Linux, Solaris, Netcool, OpenNMS, SNMP, Customer service

Industry

Telecommunications

Description

Performance Expectations: Responsible for maintaining high standards of work performance to include, but not limited to the following: * Personal accountability: Reporting for work on time, notifying supervisors of any necessary overtime, accurate timesheet reporting, accounting, and managing personal time off. * Conduct: Professional conduct in how we interact with our peers, management, and customers, maintaining a neat and professional appearance, staying motivated and displaying a positive attitude at work. * Initiative: Displaying initiative in the absence of management by acting and accepting responsibility, ability to work efficiently with minimal supervision, having the ability to cover other shift responsibilities in the absence of team members. * Teamwork: Ability to work well with peers on daily tasks and responsibilities towards a common goal, ability to resolve minor conflicts within their team without management intervention being necessary. * Communication: Ability to effectively communicate important information verbally, via IM, or email. Special Projects: Ability to accept and complete special tasks or projects outside of the normal range of an individual’s normal responsibilities.

Responsibilities

The technician is responsible for monitoring, validating, and escalating network alarms for Nokia-managed customer networks. They must ensure network performance meets Service Level Agreement commitments while maintaining professional communication with stakeholders.