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Assistente de Atendimento ao Cliente-1 at UPS

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Listening Skills, Written Communication, Verbal Communication, Problem Solving, Task Management, Attention To Detail

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success. Responsibilities: Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary. Maintains awareness of performance goals and results. Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.). Submits ideas and solutions to improve the UPS experience. Qualifications: Strong customer service skills and listening skills Strong written and verbal communication and problem solving skills Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail Customer service or general administrative experience - Preferred Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Responsibilities

This position assists customers with package inquiries and collaborates internally to find solutions that facilitate delivery, aiming to help UPS deliver excellent service and create customer value. The role involves maintaining awareness of performance goals and consistently meeting or exceeding Key Performance Indicator metrics.