Assoc Call Center Associate at IQVIA. - Turkey

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

100700.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Collection, Selling Strategy, Follow-up Calls, Script Adherence, Routine Question Answering, Communication Skills, Procedure Following

Industry

Hospitals and Health Care

Description

Job Overview Under close guidance and supervision, administers routine data collection. Essential Functions • Initiates calls to pharmacies using a prepared selling strategy. • Promotes pharmacy participation in syndicated, on-going panels as recommended. • Initiates follow-up calls with panels to achieve maximum rate of return, following prescribed script. Receives and processes all incoming calls from panel, responding to some routine questions and referring non-routine questions to manager. • Prepares and mails hardcopy data collection documents to assigned panel. • Collects information from panel and ensures quality meets basic requirements. Qualifications • High School Diploma or equivalent Req • One (1) years exposure to medical products and/or doctor’s offices Pref • Good communication skills. • Ability to follow established procedures to resolve routine matters. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is zł59,900.00 - zł100,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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Responsibilities

The associate initiates calls to pharmacies to promote participation in syndicated panels and follows up to maximize return rates using a prescribed script. They also receive and process incoming panel calls, handling routine inquiries and escalating non-routine ones.