ASSOC, Credit Operations Specialist, CBWMO, Group COO at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Operations, Secured Loans, Data Integrity, Operational Oversight, Customer Service, Audit Preparation, User Acceptance Testing, Microsoft Office, Process Improvement, Attention to Detail, Multi-tasking, Operational Risks, Workflow Improvements, Ad-hoc Projects, Service Level Agreements, Discrepancy Resolution

Industry

Banking

Description

Job Scope: Manage the end-to-end processing of record creation and system updates within the Bank's operating systems, specifically for Secured Loans. Execute disbursement and fee payment processes related to Secured Loans, ensuring accuracy and compliance. Generate and dispatch payment instructions, advice, and customer notification letters. Conduct review and update of system reports on a daily, weekly, and monthly basis to maintain data integrity and operational oversight. Oversee the systematic filing and archival of source reports and media, adhering to established record-keeping policies. Address and resolve inquiries from customers and legal representatives in a timely and professional manner. Contribute to audit preparations, user acceptance testing (UAT), live verification (LV), and system enhancement initiatives. Undertake and manage ad-hoc projects as directed by the Team Manager or Supervisor. Ensure all operational requests are processed accurately and efficiently, meeting established service level agreements and turnaround times. Proactively identify and escalate any discrepancies or deviations to the Team Manager/Supervisor for prompt resolution. Uphold a consistently high standard of service delivery. Provide comprehensive support to the Team Manager/Supervisor, contributing to the seamless operation of the team and department. Collaborate with the Team Manager/Supervisor to propose and implement workflow improvements, identify potential operational risks, and develop effective mitigation strategies. Candidate Requirements: A degree in Business and Finance, Business Administration, Operations Management, or a related discipline is preferred. A minimum of 3 years of relevant experience within financial institutions, specifically in Secured Loans processing. Familiarity with Process Improvement Toolkits, metrics, and measurement methodologies. A solid understanding of operational risks. Possesses meticulous attention to detail. Proven flexibility and the ability to effectively multi-task and manage diverse roles and activities simultaneously. Proficient in Microsoft Office Suite, with advanced skills in Microsoft Excel and Microsoft PowerPoint. Ability to undertake ad-hoc duties on weekends or outside of standard office hours for activities such as User Acceptance Testing (UAT), Live Verification (LV) testing, and Disaster Recovery (DR) drills. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Manage the end-to-end processing of record creation and system updates for Secured Loans, ensuring accuracy and compliance. Address customer inquiries and contribute to audit preparations and system enhancement initiatives.