TECHNICAL QUALIFICATIONS:

• Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or related field.
• 10+ years of experience in working in Engineering or Development roles + 5 years of experience as a technical manager
• Extensive Experience in Quality Engineering: Deep understanding of end-to-end quality engineering processes, methodologies, and best practices in large-scale, complex environments.
• Product Development & Testing: Proven track record in leading product development lifecycles and executing comprehensive testing strategies for software and integrated solutions.
• Telecommunications/Technology Domain Expertise: Significant experience working in the telecommunications, mobility, or related technology industries.
• Automation Frameworks: Hands-on expertise with test automation tools and frameworks (e.g., Selenium, Appium, TestNG, JUnit, Cucumber, Cypress, or similar).
• Continuous Integration/Continuous Deployment (CI/CD): Practical experience implementing and optimizing CI/CD pipelines using tools such as Copado, Jenkins, GitLab CI, Azure DevOps, or similar.
• Agile & DevOps Practices: Demonstrated success leading teams in Agile, Scrum, and DevOps environments, including test-driven development and shift-left testing.
• Cloud Technologies: Proficiency with SaaS, PaaS, and IaaS solutions and experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Microservices & API Testing: In-depth knowledge of microservices architectures, RESTful APIs, and associated testing techniques and tools (e.g., Postman, SoapUI, Mulesoft Anypoint).
• AI-Augmented Testing: Familiarity with or practical application of AI/ML-based testing tools and techniques to enhance quality engineering outcomes.
• Application & Infrastructure Architecture: Strong grasp of modern application design, infrastructure, and integration patterns.
• Performance & Security Testing: Exposure to load/performance testing (e.g., JMeter, LoadRunner) and security testing tools and practices.
• Test Data Management & Environment Strategy: Experience in managing test data, test environments, and virtualization to ensure efficient, repeatable, and reliable testing cycles.
• Toolchain Integration: Ability to integrate testing tools and processes within a unified toolchain, driving the Single Test Suite vision.
• Metrics & Reporting: Expertise in defining, capturing, and reporting quality metrics and KPIs to executive and working teams leveraging PowerBI, Quantum Metrics
• Test and Project Management Tools: Proficient in using tools such as Azure DevOps (ADO), Jira, iTrack, and Zephyr for test case management, defect tracking, and project collaboration.
• Data Analytics & Reporting: Experience with data analytics and visualization tools, including building and interpreting Power BI dashboards to support data-driven decision-making and executive reporting.

NON-TECHNICAL SKILLS:

• Demonstrated strong leadership and mentorship skills, with a track record of guiding and developing engineering teams in a growth-oriented, agile environment.
• Excellent communication abilities, adept at conveying complex technical concepts to non-technical stakeholders and executive audiences.
• Strategic, customer-centric thinker and effective problem-solver, committed to delivering high-quality solutions and continuous improvement.
• Highly organized, self-motivated, and detail-oriented, skilled at managing multiple priorities, balancing overlapping tasks, and consistently driving projects to successful completion.
• Embraces continuous learning, adaptability, and fosters a collaborative culture that values innovation and agility.
• Experience in leading strategic change in a complex environment to consistently improve quality, speed, productivity, maturity, and cost

#CONSUMERTECHNOLOGYEXPERIENCE

Ready to join our team? Apply today

As the Associate Director of Consumer Quality Engineering (CQE), you will lead large, geographically diverse teams of employees and contractors. In this pivotal role, you will drive end-to-end quality engineering management for our Consumer and Business Solutions, ensuring a best-in-class customer experience across call centers, retail, and business channels while supporting innovative product offerings and high-impact launches.