Assoc Manager Operations Support at IHG Career

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Oral Communication, Written Communication, Data Analysis, Project Management, Business Planning, English Proficiency, Mandarin Proficiency, Attention To Detail

Industry

Hospitality

Description

Role Purpose Be the product owner and primary point of contact of assigned Ops Support products – GC Operations department page on Merlin. Support Head of Ops. Support in managing GC Rooms Operations, Rooms Performance Tracking, Rooms people management, SOPs and Rooms operations projects. Key Accountabilities Note: All of the positions in this job code perform a significant amount of administrative/project work as compared to secretarial and general office work. No attempt is made to be all-inclusive. Although incumbents may not perform all duties, those listed represent the nature, level, and difficulty of responsibilities common to positions in this job. * Under the guidance of Ops Support Head, drive continuous improvement to the assigned Ops Support products – GC Operations department page on Merlin. * Monitor and track the Rooms performance, generate reports to keep Ops leadership team informed. Identify trends, opportunities and raise issues / concerns for the Rooms team to take action to drive standardized operation and maximize potential. * Support Ops Support Head in managing GC Rooms operations and people planning. * Support new Rooms projects as needed. Key Skills & Experiences Required Skills: * Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, e-mail, etc.). * Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers or providing information via written reports or correspondence. * Demonstrated ability to analyze basic database information for the purpose of accurately tracking or maintaining data and reporting trends or inconsistencies. * Demonstrated ability to handle multiple assignments and projects accurately and with attention to detail. Demonstrated follow-through and ability to complete multiple ongoing projects on time and within specified budget. * Strong business focus, planning, and execute skills. * Proficiency in English and Mandarin. Qualifications: * Bachelor’s Degree in Business or Hotel Management, or an equivalent combination of education and work-related experience in a corporate high energy office environment. Experience: * International Hotel Rooms operations background preferred. • Project management background. • IHG experience preferred. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Responsibilities

Act as the product owner for the GC Operations department page and support the Head of Ops in managing Rooms operations and performance tracking. Drive continuous improvement of support products and manage people planning and operational projects.