Assoc Prin Client Del Exec at Unisys - UK

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, IT Service Management, Service Excellence, Risk Management, Governance, Compliance, Communication, Agile Thinking, Continuous Improvement, Technical Expertise, Financial Acumen, Problem Solving, Operational Excellence, Negotiation, Process Enhancement, Stakeholder Engagement

Industry

IT Services and IT Consulting

Description

What success looks like in this role: Associate Principal Client Delivery Executive – Support to Client IT Systems Location: Sydney Your Mission If you thrive in a dynamic environment where agility, ownership, and innovation drive success, this role is for you. As a trusted partner managing enterprise and client IT systems, you’ll play a critical role in ensuring seamless service delivery, driving operational excellence, and enabling strategic outcomes. We’re looking for a customer-focused, solutions-driven leader who can navigate complexity, adapt quickly, and deliver exceptional results. Success in this role means strengthening client relationships, optimizing IT service performance, and proactively managing risks and opportunities. What You’ll Be Doing Owning the Relationship – Act as the primary point of contact for the client, ensuring smooth delivery of IT services, proactive communication, and strong executive engagement. Managing Client IT Systems – Oversee the support to client-facing IT services, ensuring compliance with SLAs and operational standards. Driving Service Excellence – Monitor and optimize workflows, ensuring high availability, security, and reliability across IT systems. Influencing Outcomes – Represent the organization with confidence, negotiating outcomes that balance client needs with business objectives. Continuous Improvement – Identify opportunities for process enhancements, automation, and service maturity improvements. Risk & Issue Management – Proactively identify and mitigate risks related to IT systems and service delivery. Governance & Compliance – Ensure adherence to security, regulatory, and contractual obligations in all IT operations. Structured Communication – Maintain clear reporting and governance processes for stakeholders, including escalation and resolution protocols. Supporting Growth – Collaborate with account leadership to identify new opportunities and position the organization as a trusted IT partner. What You Bring Executive Presence: Ability to build strong relationships across client and enterprise stakeholders. Technical & Service Expertise: Solid understanding of enterprise IT systems, service management frameworks (ITIL), and client delivery models. Strong Communicator: Skilled at translating technical complexity into clear, actionable insights for business leaders. Agile Thinker: 8+ years in IT service delivery or client engagement roles, with a focus on continuous improvement. Industry Knowledge: Experience in managed services, enterprise IT operations, and global delivery models. Financial Acumen: Ability to manage budgets, contracts, and operational performance metrics. Ownership Mentality: Self-starter with a passion for solving problems and driving results. Education: Bachelor’s degree in IT, Business, or related discipline (or equivalent experience). Flexibility to Travel as needed. You will be successful in this role if you have: Bachelor's degree and 6-8 years’ relevant experience OR equivalent combination of education and experience Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The Associate Principal Client Delivery Executive will act as the primary point of contact for clients, ensuring smooth delivery of IT services and managing client IT systems. This role involves driving service excellence, managing risks, and supporting growth through collaboration with account leadership.