Associate - Account Management at Sutherland

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Sales, Technical Skills, Mandarin, Cantonese, English, Data Entry, Documentation, Case Management, Teamwork, Upselling, Problem Solving, Communication, Client Management, Consultation, Technology Applications

Industry

IT Services and IT Consulting

Description

Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Position: Sales and Support Consultant ( Mandarin & Cantonese & English) What you'll be doing Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Remain updated in client and industry led processes, technology applications, utilities, and products. Utilize various client-based tools and applications for customer management and servicing. Transfer customers to appropriate departments when required. Conduct data entry, documentation, and case management. Work and partner with others within a team-based environment. Achieve and maintain required metrics and goals. Qualifications What we're looking for Education: SPM/Diploma/Graduation degree (Soft copy of certificate should be provided, only SPM result/slip can't be accepted) Requires good English skills, excellent in Mandarin and Cantonese speaking. Able to read and write in Simplified Chinese and English. Able to speak & understand Cantonese. Minimum of 6 months of sales experience & IT technical skills. Candidates with BPO experience/background are preferred. The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc. Additional Information What We Offer Earning Potential: Fixed basic salary + allowances (reward your sales efforts!). Work-Life Balance: 10 days annual leave + 14 days sick leave per year (prorated based on join date). Wellness Support: Dental + optics allowance + up to 10 free mental health counseling sessions (we care about you). Daily Perks: RM50 monthly vending machine credit (fuel your workdays!). Career Growth: Clear path to advance (e.g., senior sales consultant, team lead) + training to sharpen your sales and support skills. Vacation Program: Eligibility for company-initiated trips (subject to manager's approval). WORK TIME: Time: 8am – 5pm / 9am - 6pm / 10am – 7pm Days: Monday – Friday Mode: Work From Office / Hybrid (Training and nesting will be onsite; Work From Home once get manager's approval based on overall performance-KPI, attendance, attitude & etc.)

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Responsibilities

The role involves answering and resolving customer issues while upselling through chat. It requires identifying customer needs and providing solutions in a knowledgeable manner.