JOB OVERVIEW

Join Gen III Risk Partners Inc. DBA Industrial Coverage as an Associate Account Manager, where you’ll be a crucial part of a dynamic and enthusiastic team. Located in the vibrant community of Patchogue, New York, we seamlessly integrate the flexibility of hybrid remote work, fostering a balance between professional growth and personal life. At Gen III Risk Partners, we prioritize a positive and inclusive work environment, ensuring every team member feels valued and empowered to excel.
In this role, you’ll work closely with clients to provide exceptional customer service and account management. Your mission will be to understand their unique needs, offer tailored solutions, and build long-lasting relationships that reflect our commitment to excellence. If you’re passionate about helping clients, adept at problem-solving, and thrive in a collaborative setting, we invite you to join our team and make a meaningful impact.
Salary Range: $60,000.00 - $75,000.00 per year

REQUIREMENTS

Education: High School Diploma, College degree is preferred.
Experience: At least 2 years of experience in a customer service or call center role. Working in Insurance is preferred with a license or willing to obtain license. Employer will pay for cost associated
Communication Skills: Strong verbal and written communication skills required.
Problem-Solving: Ability to think critically and identify solutions effectively.
Customer-Oriented: A genuine passion for delivering exceptional customer service and forming positive client relationships.
Adaptability: Willingness to adapt to a hybrid work environment with both in-office and remote responsibilities.
Technical Skills: Proficiency with CRM software and a good understanding of basic office software applications.
Team Player: Ability to work collaboratively and support team initiatives within the organization.

ABOUT US

Our personalized, innovative approach to protecting your people and property means we’re not just another faceless corporation—we’re your partners in long-term success. With a legacy of service and expertise spanning over six decades, Industrial Coverage empowers businesses and individuals alike to embrace the future with confidence. From comprehensive insurance options that shield against life’s uncertainties, to risk management tools and consulting services that turn challenges into opportunities, we help safeguard your goals and growth

Customer Interaction: Engage with clients, providing exceptional service and assistance with their inquiries.
Account Management: Support account managers in maintaining and developing client accounts for optimal satisfaction.
Problem Resolution: Investigate and resolve client issues efficiently and effectively, ensuring a high level of customer satisfaction.
Data Entry: Accurately update and maintain client records within the company’s database.
Cross-department Coordination: Collaborate with other departments for effective problem solving and better client servicing.
Continuous Improvement: Participate in training to keep skills up-to-date and improve client service strategies.