Associate Account Manager, Small & Medium Business Vacation Rental - German at Expedia Group

Madrid, Community of Madrid, Spain -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

German Language, English Language, Sales, Client Services, Account Management, Vacation Rental Industry Knowledge, Microsoft Office, SalesForce, Tableau, Data Analysis, Communication Skills, Organization Skills, Time Management, Results Focused, Relationship Skills, Persuasion Skills

Industry

Software Development

Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Associate Account Manager, Small & Medium Business Vacation Rental - German Market (9 month Fixed Term) Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo’s marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease. You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience. In this role, you will: Consistently exceed the mark on metrics (strategic objectives set by leadership) Establish performance goals with partners, develop action plans, secure commitment for adoption/usage Optimize content, rate, and availability to maximize booking conversion Manage a large volume of clients through multiple consultations daily Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market Pitch additional relevant products to existing customers or prospects May include (up to 20%) travel for in person consultations Experience and qualifications: You are a German native speaker, or you have a bilingual/proficient level of German, plus you are fluent in English Bachelor’s or Master's Degree in a related field; or equivalent professional work experience 2 to 4 years of sales, client services, or account management experience Knowledge of the vacation rental industry is a plus Proficient in Microsoft Office Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms An affinity for action and self-initiative Strong client communication skills (both verbal and written) Superb organization and time management skills, self-discipline A results-focused and metrics-driven mindset Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data A reputation for follow-up and persistence in challenging situations Authentic relationship skills that earn the confidence of others Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Responsibilities

The Associate Account Manager is responsible for promoting and developing engagement with Vrbo’s Vacation Rental Hosts, maximizing their productivity and results. This includes managing a high volume of outbound calls to drive Host behavior and success on the platform.