APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking proficiency in Spanish/English

Desired Qualifications:

• Ability to manage to production goals, deadlines, and various metrics.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Able to negotiate, influence, and collaborate to build successful relationships.
• Capable to work effectively in structured but flexible, adaptable and changing, call center environment.
• Customer service focus with the ability to listen to customer needs and recommend solutions.
• Excellent verbal, written, and interpersonal communication skills.
• Good analytical skills with high attention to detail and accuracy.
• Solid conflict management and decision-making skills.
• Intermediate Microsoft Office skills

Wells Fargo is seeking an Associate Account Resolution Representative for overdraft department. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system todetermine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services,policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking proficiency in Spanish/English.

Desired Qualifications:

• Ability to manage to production goals, deadlines, and various metrics.
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information.
• Able to negotiate, influence, and collaborate to build successful relationships.
• Capable to work effectively in structured but flexible, adaptable and changing, call center environment.
• Customer service focus with the ability to listen to customer needs and recommend solutions.
• Excellent verbal, written, and interpersonal communication skills.
• Good analytical skills with high attention to detail and accuracy.
• Solid conflict management and decision-making skills.
• Intermediate Microsoft Office skills.

Job Expectations:

• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted
• This position offers a hybrid schedule
• Start date: August 18, 2025
• Work Location: 1525 W WT Harris Blvd. Charlotte, NC 28262
• Work Schedule: Sunday-Thursday 8:00am-5:00pm