YOU WILL:

• Identify and report issues that could negatively affect our member/customer experience
• Achieve qualitative and quantitative targets for individual performance
• Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns
• Remain knowledgeable about memberships and products while working to become subject matter experts in important areas
• Collaborate with team members to share knowledge, identify efficiencies and achieve Service Level Agreements
• Communicate relevant information on policies, member benefits, products, services, and industry developments through inbound/outbound phone, email, chat, and social media channels.
• Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requests
• Identify customers’ needs and anticipate obstacles by clarifying information, researching issues and providing the easiest solutions or alternatives

ABOUT US:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world’s most accomplished accountants to stay relevant, meet today’s demands, and prepare for tomorrow’s challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site.

LI-Onsite #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
This role will start in May 2025, if you’re interested, we encourage you to apply as soon as possible, as we may amend or withdraw our jobs at any time, and reserve the right to do so

You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. Handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC Associate Manager. You will be based on site and work 9am to 5pm, UK time.