Associate/Analyst, Cash Operations - Payment Processor/Checker, IBG Operati at DBS Bank

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

16 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment processing, SWIFT payment messages, Reconciliation, Risk management, Control mindset, Transaction repair, Data accuracy, Stakeholder management, Incident management, Live verification, Financial operations, Regulatory compliance, System troubleshooting, Attention to detail, Time management

Industry

Description

Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Perform day-to-day operational activities in relation to Payment Processing (Inward MEPS (II), Outward Meps (OI) and Accounts Transfer (RF)), which may include undertaking shift work, overtime (where needed) to ensure BAU continuity; and support on non-biz days (where applicable). Ensure completeness and correctness of customer instructions before processing, with zero tolerance for error as job entails handling remittance transactions that is of significant financial & reputational risk. Perform daily reconciliation of payments. Requires high speed handling over the repair of remittance transactions, abiding by strict cut-off times (e.g., by critical settlements / currency / customer requests), whilst maintaining accuracy & quality over output. Collaborate widely with internal stakeholders and ensure that their payment related queries are timely addressed, and issues timely resolved. Ensure timely escalation of system issues and work with tech counterparts to resolve those issues. Engagement in Payments related projects/initiatives rollouts. Participate in LV testing. Engagement in Risk and Control initiatives and projects, not limited to control deep dives, pre-audit reviews, risk self-assessments, coordination of internal, external, and regulatory audits. Issue/incident and error management and the related follow up and reporting. Requirements Minimum 2 years’ experience in payment operations processing. Prior experience in payment operations preferred; with knowledge on SWIFT Payment Messages (e.g., MT103/202/202cov/Pacs008/Pacs009/Pacs009COV) and relevant systems IPE, AMH, FTW, OCR++, MADAME. Provide LV (Live verification) support where required Undertake shift hours (where required) and participate in weekend/late night LVs (where required) Ability to work overtime (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods. Provide SG public holiday support (where required). Ability to work under stress with a sense of urgency to meet cutoff times and customer’s specific SLA with zero error rate. Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs. Zero tolerance for error/ambiguity – role entails posting financial transactions on daily basis; and entails high financial exposure risk. Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day. Teamwork, Dependability, Strong risk & controls mindset and meticulous. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Perform daily payment processing operations including inward and outward remittance transactions while ensuring accuracy and adherence to strict cut-off times. Collaborate with internal stakeholders to resolve queries and participate in risk, control, and audit-related initiatives.