Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
The primary role of the IT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies. Key deliverables include utilizing BMC & Jira software for logging caller requests and assigning / escalating issues where needed.

• Active Directory/Entra ID/Okta Management
• Deliver prompt and customer-focused solutions to IT support requests through effective triage and prioritization.
• On-site support at our Resmed Halifax office
• Phone and Ticket support globally.
• Deploying and supporting IT hardware
• On-call rotation
• Support Audio/Visual and conference rooms, Windows/Mac operating systems, mobile devices, Office 365 tools, and software.
• Collaborate on projects and operations within a global team.
• Performing other projects and duties as assigned