Associate Analyst, Transaction Assurance

at  Gamestop

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

Working with general supervision, the Transaction Assurance Associate Analyst performs various accounting and analyst duties related to sales audit, card processing, and card/cash payment reconciliations. The primary business outcome for the role is to increase profitability through accurate and timely validation and reconciliation of sales and other critical business transactions. Coordinating with supervisors, an associate in this position will assist in performing sales audit and daily/monthly account reconciliation duties. Associates in the role will also assist the manager in performing special projects, with an emphasis on improving team processes and procedures. This position requires timely reporting to management and field. Associate may interact with his or her supervisor several times a week, perhaps daily, to receive guidance and feedback. Some non-routine activities may require a supervisor’s advance approval.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

Working knowledge of accounting reconciliation processes, credit card processing, and cash management functions
Basic/working knowledge of accounting principles
Proficient verbal and written communication skills using basic English
Ability to enter, retrieve, analyze, recognize discrepancies, organize, and report electronic financial data.
Detail oriented and effective at researching issues and problem solving
Proficient knowledge of office computer platforms and applications, including Microsoft Word, Excel, PowerPoint and Outlook
Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Demonstrated learning agility to respond favorably to rapidly evolving systems, applications, organizational objectives, and internal processes
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives

Complete sales exception audits and credit/cash reconciliations accurately and within GameStop’s expected timeframe
Research and resolve audit exceptions using available tools, including sales audit, reconciliations, and POS systems as well as other down-stream systems
Compile sales audit and reconciliation results and perform business analysis on audit trends for management using Excel and Business Intelligence tools
Prepare journal entries for review and process information to meet other accounting requirements
Prepare monthly General Ledger account reconciliations
Assist Transaction Assurance supervisors with training of new associates
Collaborate within the Transaction Assurance team to identify and report process and system related issues and improvement opportunities; follow up to resolution
Assist Transaction Assurance Manager with special projects, as necessary
Maintain intradepartmental relationships as it pertains to job responsibilities
Work collaboratively with others within and outside of his or her function to achieve goals, simplify processes, reduce costs, prevent loss, and ensure that work is completed safely, accurately, and on time
Display excellent verbal and written communication to internal and external customers
Manage relationships in a manner acceptable to others and to the organization; adhere consistently with all organizational policies related to our respectful workplace
Demonstrate a consistent commitment to field-focused service by prioritizing field-based requests, responding quickly and favorably to field-based feedback by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible
Model the high level of customer service expected of all GameStop associates including, but not limited to, responding to voice mails and emails within organizationally defined timeframes, completing projects as committed, responding to others’ feedback appropriately, and making optimal use of organizationally limited resources by offering assistance to other functional teams when appropriate
Model team commitment by adhering to the team’s expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative, collaborative, and flexible