JOB SUMMARY

This role is part of the Issue Triage and Support Service, which is a small team focused on application support for line of business applications, and triaging requests and issues from our customers.

JOB DESCRIPTION

There are some important attributes that we are looking for in anyone joining the team. You must be customer focused with a keen eye for detail and an interest in problem solving. You will take pride in your work and delivering the best outcome for the end user. You will be good at communicating with people at all levels throughout the organisation, will be self-motivated and will take ownership of tasks to completion.
On a typical day you will carry out checks of core systems to make sure everything is working as expected. You will check the Service Desk software to see what requests or issues have been logged, prioritise which to respond to first, and communicate with end users and colleagues to resolve the ticket. You will work with colleagues in other Digital teams to help customers, and complete testing of patches.
Our core hours are 8am to 5pm and are covered across the team so you may either start earlier or finish later depending on who is available each week.
You will take part in a rolling on-call rota, which attracts an additional allowance. You may also be required to work out of hours on occasion, including monthly patching, which will be paid as overtime or time off in lieu.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Administration / Corporate Support
Digital
Information Technology
Operational Delivery