Associate, Application Support Analyst, Asia & Australia Wealth Management at Morgan Stanley

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Production Management, Incident Management, Communication Skills, Problem Solving, Scripting Languages, Python, Java, SQL, Linux, UNIX, System Reliability Engineering, Financial Industry Knowledge, Analytical Skills, Debugging Skills, Team Player, Adaptability

Industry

Financial Services

Description

This role will be responsible for all aspects of production management including: Taking ownership of managing production requests/questions/issues. Understanding the problem areas, identify the gaps in the production environment support. Manage production problem related incidents- Perform post incident analysis / documentation and related follow-ups Planning for IT/Business/Market change events Internal/External communication with downstream consumers, development teams and external vendors Taking proactive initiatives to stabilize & improve plant/enhance current process Act as an escalation point for clients Escalating problems to level 3 (core development and engineering) groups Document knowledge articles and related support pages Liaise with external parties to resolve issues (markets, data providers, etc). You will need to be adaptive to a continuously changing and fast paced environment, be able to successfully multi-task and enjoy the pressures of a fully engaged production management role. Previous production or environment management experience is essential with plus points for any system reliability engineering exposure. Understand the overall business flow, supported application systems and its interface with clients Be able to investigate on issues (by going through logs/code/database) Incident management for application issues Be flexible to provide weekend on call rotation (every 3 weeks). Work closely with Application Development to ensure that the support team has excellent knowledge of the application set own and maintain support knowledge base and documents Be able to effectively communicate across internal/external groups and business clients Be able to drive follow-up on issues and provide updates Strong communication skills are essential, and must be able to switch between technical terminology and business language easily. Ability to automate the regular environment tasks using Python. Proficiency in Scripting Languages, Python & Java. Professional ownership of incidents and end user requests Have a can do attitude with a strong sense of ownership, follow through and delivery. Developing and documenting support processes- Experience in a fast paced, dynamic enterprise infrastructure. Production management experience/ITIL training. Strong analytical and debugging skills. Team player in a global and diverse setting. Willingness to learn and take initiative. Basic level exposure to any RDBMS (preferably Sybase/DB2) is required. Strong understanding of SQL in a DB2 or Sybase database. Linux and UNIX skills. Experience or exposure to System Reliability Engineering practices like observability. Knowledge of the financial industry Development experience in Java Previous experience supporting reference data or middle-ware architectures. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.

Responsibilities

The role involves managing production requests, incidents, and communication with various stakeholders. It also includes post-incident analysis and proactive initiatives to improve processes.