Associate at Bank of New Zealand

North Dunedin, Otago Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Time Management, Communication, Problem-Solving, Customer Success

Industry

Banking

Description

Worker Type: Maximum Term/Fixed Term (Fixed Term) Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. No two days are the same. We aim to provide a seamless onboarding experience for our customers, serving as their first point of contact. Our role is to make joining BNZ easy while meeting all regulatory requirements. The position offers diverse learning opportunities and a dynamic work environment. No two days are every the same! This is a fixed-term opportunity for 12 months. The role can be based in Auckland or Wellington. It is a hybrid role with three days in the office and two days where you can work flexibly. Team anchor days are Monday, Tuesday and Wednesday. Mō te Tūranga | About the Role We sat down with the People Leader (who you would report to) and they told us the following about the role: What are 5 day-to-day tasks the person in this role will complete? Managing customer onboarding requests through digital channels, guiding clients from their initial application to the establishment of their first accounts with BNZ. Engaging with customers by assisting them through the application processes, addressing inquiries, and conducting follow-ups via digital platforms or telephone to facilitate their integration with BNZ. Conducting daily reviews of active applications to ensure adherence to follow-up schedules and proactively enhance the overall customer experience. Fulfilling service level agreements to support BNZ in delivering an exceptional standard of customer service. Collaborating within a tīma that continually seeks improvement opportunities while providing mutual support to foster an engaged and positive work environment. What is the team culture and environment like? Our tīma culture is supportive and growth oriented. It is fast paced and we work hard, we make time for fun every week and we encourage everyone to use their full six weeks of annual leave annually. What is the most exciting thing about this opportunity? Onboarding is centred around achieving excellence for our customers and colleagues, and we put our customers at the heart of everything we do. You will have the opportunity to engage with various business units within the BNZ. What is the most challenging thing about this opportunity? The primary challenge of this tūranga is managing multiple priorities simultaneously in an environment focused on ongoing process improvement to enhance the customer experience. This tūranga is suitable for individuals interested in roles that require balancing various tasks and able to work to meet service level agreements. This role offers opportunities for both professional and personal growth. What attributes will this person display in order to be successful in this role? Strong organisational and time management skills, excellent communication (both written and verbal), problem-solving skills, and a passion for customer and colleague success. PLEASE NOTE: Advertising for this position closes Sunday 11 January 2026 at 11pm. Due to the Christmas break, we will not be reviewing applications until after 12 January 2026. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 18 January 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The role involves managing customer onboarding requests and guiding clients through the application process. It also includes conducting reviews of active applications to enhance customer experience and fulfilling service level agreements.