Associate Bursar at Webster University

Webster Groves, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Accounting, Finance, Business Administration, Student Accounts, Bursar Operations, Customer Service, Analytical Skills, Communication Skills, Attention to Detail, Supervisory Experience, ERP Systems, Compliance, Billing, Payments, Collections, Financial Aid

Industry

Higher Education

Description

POSITION OVERVIEW The Associate Bursar Operations & Compliance at Webster University supports the Bursar by overseeing daily operations within the Bursar’s Office. This role serves as the operational lead for billing, payments, reconciliation, collections, and compliance processes, ensuring accuracy, efficiency, and exceptional service. The position acts as a liaison between Financial Aid, Billing, and other campus partners to ensure seamless student account management and reduce the Bursar’s daily operational workload. KEY RESPONSIBILITIES * Serve as the primary liaison between Financial Aid and Billing/Student Accounts to ensure accurate posting of aid, scholarships, and adjustments, and to ensure compliance with federal refunding regulations. * Work directly with the four functional areas of the Bursar’s Office (Customer Service, Collections, Third-Party Billing & Refunding, and Billing) to ensure task prioritization during peak periods and provide support in reviewing accounts for collections, payment posting, hold accuracy, charges/withdrawals/drops, refunding, and monitoring Financial Aid returns. * Support the Bursar in evaluating process improvements and resolving technical issues within the Domestic and International Bursar Offices. * Conduct ongoing reviews of reports and workflows to ensure accuracy, efficiency, and compliance. * Assist with the review and posting of late fees throughout each term/semester. * Lead the preparation, review, and processing of IRS Form 1098-T to ensure regulatory compliance and data accuracy. * Create, update, and implement office policies and procedures to enhance operational efficiency and regulatory compliance. * Ensure all cash-handling controls are followed by Bursar employees, including IRS Form 8300 reporting. * Provide high-level customer service and serve as an escalation point for complex student account matters. * Assist in preparation of operational and financial reports related to billing, payments, and receivables. * Support audit activities and year-end financial processes. * Advise the Bursar on processing, outreach, technology, and communication strategies related to billing and collections. * Collaborate closely with the Bursar and campus partners (Financial Aid, Registrar, Finance, and One Stop) to strengthen student retention and operational accuracy. * Educate students and families on billing processes, financial aid disbursement, refund policies, and payment plan options to assist in timely collections. * Any one position may not include all of the duties listed, nor do the examples necessarily include all of the duties performed. Qualifications Bachelor’s degree in Accounting, Finance, Business Administration, or related field. * 5+ years of experience in higher‑education finance, student accounts, bursar operations, or related fields. * Strong knowledge of student billing, payment processing, receivables, and financial aid interaction. * Experience with ERP/student information systems (Jenzabar, or similar). * Excellent communication, customer service, and analytical skills. * High attention to detail and ability to manage multiple priorities. * Supervisory experience managing office staff or operational workflows.

Responsibilities

The Associate Bursar oversees daily operations within the Bursar’s Office, focusing on billing, payments, reconciliation, collections, and compliance processes. This role also acts as a liaison between Financial Aid, Billing, and other campus partners to ensure seamless student account management.