Associate, Business Analyst and Operations at Delivery Hero

, Vientiane Prefecture, Laos -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Vendor Management, Microsoft Excel, Google Sheets, Operational Excellence, Inventory Reconciliation, Technical Troubleshooting, Training and Onboarding, Process Improvement, Trend Analysis, Retail Management, Supply Chain Management

Industry

technology;Information and Internet

Description

Company Description ຟູດແພນດ້າ ແມ່ນສ່ວນໜຶ່ງຂອງກຸ່ມບໍລິສັດ ເດລິເວີຣີ ຮີໂຣ, ເຊິ່ງເປັນແພລດຟອມຂົນສົ່ງທ້ອງຖິ່ນຊັ້ນນຳຂອງໂລກ. ພັນທະກິດຂອງພວກເຮົາຄືການສົ່ງມອບປະສົບການທີ່ດີເລີດ—ວ່ອງໄວ, ງ່າຍດາຍ, ແລະ ສົ່ງເຖິງປະຕູບ້ານຂອງທ່ານ. ພວກເຮົາດຳເນີນກິດຈະການຢູ່ຫຼາຍກວ່າ 70 ປະເທດທົ່ວໂລກ. ສຳນັກງານໃຫຍ່ຕັ້ງຢູ່ທີ່ເມືອງເບີລິນ, ປະເທດເຢຍລະມັນ. ເດລິເວີຣີ ຮີໂຣ ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບແຟງເຟີດ ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຸ້ນ MDAX. Job Description 1. Vendor Operational Excellence Vendor Education & Training: Lead onboarding and training sessions on POS devices and backend tools, ensuring vendors are fully proficient in foodpanda product features and operational standards. Performance Monitoring: Track key operational metrics (e.g., cancellation rates, stock availability) and collaborate with the Account Management (AM) team to execute improvement plans for underperforming vendors. Content Integrity & Reconciliation: Guarantee accurate product listings by conducting regular onsite spot checks and performing manual inventory reconciliation to ensure the physical store stock matches the foodpanda platform data. 2. Data Analysis & Process Improvement Trend Analysis: Deep-dive into sales and cancellation data to identify failure patterns and propose data-driven solutions to the team. Support Transformation Projects: Collaborate with cross-functional teams to roll out feature enhancements and new initiatives designed to improve operational excellence Technical Operations Support: Serve as the first line of support for the AM team, troubleshooting technical frontend or backend issues. Qualifications Experience: 1–2 years of experience in Operations, Retail Management, Supply Chain, or E-commerce. Experience working with supermarkets, grocery retailers, or FMCG is a strong plus (fresh grads are welcome to apply!) Data Proficiency (Crucial): Strong command of Microsoft Excel or Google Sheets . Comfortable managing large datasets to manually reconcile vendor inventory against our system. Operational Mindset: A sharp eye for detail. You are the type of person who is bothered when a price tag doesn't match the system and won't stop until it is fixed. Communication & Training: Ability to explain technical concepts to non-technical staff (vendors) and effectively collaborate with internal Account Management teams. Tech-Savvy: Quick to learn new backend tools and POS systems, with the ability to troubleshoot basic technical issues independently. Mobility: Willingness to travel frequently to vendor locations (physical stores/warehouses) for onsite audits, training, and "ground truthing." Problem Solver: Proven ability to analyze trends, identify root causes of operational failures, and propose logical solutions.

Responsibilities

The role focuses on ensuring vendor operational excellence through training, performance monitoring, and inventory reconciliation. It also involves analyzing sales and cancellation data to drive process improvements and providing technical support for backend tools.